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Heating Company (Cambridge) Ltd

9.87/10

Newmarket, Suffolk

£1,000 guarantee T&Cs apply

Checkatrade member since May 2019
5

Accepts Checkatrade Pay

Skills

  • Air Conditioning Installation
  • Air Conditioning Repair
  • Air Conditioning Servicing

Customer Reviews

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9.87 /10

Based on 23 reviews over the past 12 months

Quality of work

9.83

Reliability

9.87

Communication

9.91

What customers are saying

AI-generated from customer reviews over last 24 months

This company is consistently praised for being professional and reliable, delivering a high quality of work. Customers frequently highlight the friendly and knowledgeable engineers who communicate well and leave properties clean and tidy.

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Reviews (180)

  • 10

    Air Conditioning Installation

    Posted 4 days ago

    AC install

    Great experience. They were extremely nice to work with, polite, and kept the work area clean throughout, and protected my furnishings. Communication was clear from start to finish—I never felt left in the dark and they took the time to answer all my questions. Highly recommended!
    Verified reviewerJob location: CB1
    Thomas M
  • 9

    Gas Boiler Servicing / Repair

    Posted 13 October

    good company

    professional and personable. trustworthy and efficient.
    Verified reviewerJob location: CB24
  • 9.67

    Gas Boiler Servicing / Repair

    Posted 02 September

    The heating company

    The Heting company has always been helpful, especially when we have had an emergency like when an old boiler broke, and when we had no hot water recently. They remind us of the boiler needing servicing and their reports are always comprehensive. Both office staff and engineers have been polite, engaging and efficient. Can highly recommend this local company
    Verified reviewerJob location: IP28
  • 10

    Central Heating

    Posted 17 July

    Helpful and quick if need be.

    The boiler (newish) was unresponsive despite pump and valves operating normally. Heating Company organised an engineer quickly and we were sorted, - an over temp lock-out. The office staff are knowledgeable, sympathetic, helpful and easy to talk to as are the field technicians. If you've read this far, give them a call. We have relied on them for years and thoroughly recommend them.
    Job location: IP31

    Response from Heating Company (Cambridge) Ltd

    Thank you for your kind review. We're pleased we could get your heating back up and running quickly, and it's great to hear both our office team and engineers made such a positive impression. We really appreciate your continued support and recommendation.

  • 10

    Gas Boiler Installation

    Posted 15 July

    We are extremely pleased with everything about the company

    The initial visit to see what we needed to replace our 20 year old boiler was was extremely helpful as a full explanation was given about the improvements that were possible including lifting the new boiler higher to fit better into the kitchen cupboard. A quote was supplied which was fair and we accepted. The work was done the following week. We were told 2 days and that was what it took. The work was space was kept clean and surfaces well covered. The new pipe arrangement and extra filter will give us a much better hot water and central heating. An excellent job.
    Verified reviewerJob location: CB8

    Response from Heating Company (Cambridge) Ltd

    Thank you for your lovely review. We're delighted you were happy with the installation from start to finish and that our team met your expectations. We really appreciate your feedback and support.

  • 10

    Gas Boiler Servicing / Repair

    Posted 14 July

    Friendly, helpful, great knowledge and service

    I have used Heating Company for over 15 years and am really happy with their service. They have kept my old gas boiler working for all that time with minimal cost, and are very helpful and flexible when there were issues. They also did my annual gas checks when renting out. Really appreciative of their support over the years.
    Verified reviewerJob location: CB24
    Lukie T

    Response from Heating Company (Cambridge) Ltd

    Thank you so much for your kind words and for your loyalty over the past 15 years. We're delighted to hear you've been happy with our service, and we truly appreciate your continued trust and support.

Photos

Company Info

Owner

Mr Neil Pleasants

Ltd Company

7 years on Checkatrade

VAT Registered

Yes: GB787632775

Domestic WorkFree EstimatesCards Accepted

Founded in 1990 and incorporated in 2002 Heating Company is run by managing directors, Neil Pleasants & his wife Kerrie Pleasants.

Neil has many years’ experience in the residential and commercial sectors and established the company with one core aim: ‘to provide a high quality heating and plumbing service which offers value for money to homeowners, landlords and commercial clients’ and manages the Technical side of the business.

Kerrie has brought with her a wealth of knowledge in Customer Care and Account Management, and manages the office and day to day running of the business.

Renowned for its quality workmanship and friendly service, the company’s strong reputation quickly spread through recommendations and referrals. After 30+ years, with a long list of satisfied customers, The Heating Company is now one of the eastern region’s leading independent heating and plumbing specialists.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since May 2019

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