Izzy Removals Ltd

Reviews (56)

• 7.67

  Posted 10 October 2020

  Removal of furniture

  We where charged almost 3 times what they quoted us for, damaged our furniture and blamed it on us and said it was like that when they dismantled it (the furniture was almost brand new and we know it was them who damaged it) they didn’t protect our goods when transporting them like they said they would (hence the damage) never removed all the screws from our wardrobe so when it was transported, it was ruined when delivered to our new property and when I questioned it with the company, they did absolutely nothing to compensate or refund is partially. We will now have to buy new furniture to replace it!
  Verified reviewer

  Job location: SE24
• 10

  Posted 10 October 2019

  House move

  So so pleased with this company, they were friendly, professional so helpful, kept me informed of timings and nothing was too much. They were very careful with the furniture and secured it all well in the lorry. Would definitely use again.
  Verified reviewer

  Job location: KT19
• 9.25

  Posted 19 September 2019

  Packed and moved me.

  Staff were informative and very helpful.
  Verified reviewer

  Job location: SW6
• 9.75

  Posted 05 September 2019

  Removal

  The removal guys was absolutely brilliant. Very helpful and friendly.
  Job location: N13
• 1.5

  Posted 24 June 2019

  Horrible house move.

  During our move this Saturday, the 22nd of June service that was provided was very low. First of all fragile items were not handled with care , there are damages on the corners of furniture and tables. Also we have quite expensive set of white furniture, that was custom made( sofa and armchair). It’s light colour, it is completely dirty everywhere, corners are scratched. We will need to professionally clean it all now. Then your driver parked the van, where he shouldn’t park due to restrictions he received a £55 ticket fine. To be honest, I don’t understand why do we need to pay for it.
  Verified reviewer

  Job location: Not Available

  Response from Izzy Removals Ltd

  All customers are made aware, both over the phone and in writing that parking in front of their properties is NOT our responsibility and they have to cover any potential parking charges. Customer refused to apply for a parking suspension from Richmond council. There was an option to park 200m away from the new property without a ticket, however this would have made the service a lot more expensive. The customer never requested a packing service and advised that everything will be packed and ready to go on the day of the move. She could have asked the team to wrap the sofa and armchair in shrink wrap, which we provide for Free, but she did not. Furthermore, there is no actual damage to the sofa and armchair, they just require cleaning. In regards to the other items she points out, they were with minor scratches on the corners when the team arrived. She did not provide any photographic evidence that the removal team damaged them. Overall, the customer was quite rude on the moving day and this is not an attitude we tolerate, however the service was done as best as possible and we did not waste any time.

• 10

  Posted 30 May 2019

  Moving houses.

  We are so happy to have found Kosta’s company online. The guys were there on time with the best attitude possible. We had a lot of things and were moving to a second floor with no lift. The guys worked continuously making the moving seem very easy. Throughout the whole afternoon, they kept their positive attitude and were very polite. Not planning on moving anytime soon but if we do we will definitely be contacting them and will recommend them to everyone!
  Verified reviewer

  Job location: SM2