Kempton Installation Systems Ltd

Reviews (136)

• 4.33

  Roof Replacement

  Posted 03 September

  Unhappy customer

  Thinking of using kempton roofing don't bother your heading for trouble I know. My experience from start to finish was not good, I haven't got time to tell the story so in short would I recommend NO keep clear and my scaffold is still up eight weeks later with no sign of removal soon
  Verified reviewerJob location: DY2

  Response from Kempton Installation Systems Ltd

  Thank you for your review, Paul. We're sorry to hear your experience with Kempton didn't meet the standard we aim for. This isn't reflective of how we normally do business, and we take your feedback seriously. If you'd like to discuss the specific issues you experienced, please feel free to contact us — we'd welcome the chance to talk it through. With regard to the scaffolding still being in situ, it's my understanding that you requested it stayed up longer so as you could carry out some paint work on your property.

• 3

  Roofing Repairs

  Posted 12 May

  Roofing problem with Kempton Installation Systems January-April 2026

  Initially went well & was impressed by their correspondence but it went downhill from when they started the work. It was wrongly assessed by their allegedly ‘superstar’ assessor, it didn’t go to plan & I was left with a problem. The manager did try to resolve situation. They took too long to remove the scaffolding (seven weeks), I’d lost trust in them, so declined their offer to do outstanding minor works. Had no completion sign off. Although they were friendly throughout, I had a very poor experience & they’re not the cheapest - poor workmanship & customer care – I won’t be recommending them
  Verified reviewerJob location: B64

  Response from Kempton Installation Systems Ltd

  Thank you for your feedback, Ian. Obviously we are very disappointed with the negative experience you have had with Kempton and can only apologise for a service that is not becoming of our usual high standards. There were a few mitigating internal and external circumstances that contributed to your less than satisfactory experience, where applicable, we have made changes to improve performance on our side. Once again, I can only apologise on behalf of Kempton Installations.

• 10

  Roof Replacement

  Posted 23 March

  Great Workmanship

  Complete Re-Roof - Brilliant lads, did a great job of my main roof, not one leak since Dec 2024! We will be having Ben and the team back to carry out some remedial works to our extension roof (Done by another building firm).
  Verified reviewerJob location: B64

  R

  Stephanie A

  Response from Kempton Installation Systems Ltd

  Thank you for your kind words, Stephanie. This is the kind of feedback we love to get. Thank you also for your valued custom.

• 10

  Roof Inspection Report

  Posted 24 January

  Treated like a friend not just a customer

  A survey of our roofing/gutter issues was carried out by a rep of Kempton Installation Systems Ltd (gentlemen with initials RB). Solutions were offered & quotes provided. I needed to liaise with the company to find a common ground on works & pricing, that would suit me better. RB instigated a reconsideration of his survey which provided an acceptable compromise on scope of works & cost. Throughout this process I was treated by RB and Kempton in a VERY professional manner, with all actions & communications being swift & clear. I felt treated like a friend. Works now organised in timely manner.
  Verified reviewerJob location: DY8

  Response from Kempton Installation Systems Ltd

  Thank you for kind words, Andreas. Feedback like this makes it all worthwhile.

• 10

  Leadworks Repair

  Posted 23 January

  Good Service. Easy to deal with.

  We’ve engaged Kempton on two occasions to carry out repairs to our roof and on both occasions, Rich came out to assess what was needed and provide a quote. He was punctual, polite and friendly. All the required work was clearly explained and discussed to ensure that the works suited us etc. At all stages of the work, Kempton were very easy to deal with and communication was very good. No issues at all with the service we received.
  Verified reviewerJob location: DY3

  Response from Kempton Installation Systems Ltd

  Thank you for feedback, Tim. We really appreciate your custom.

• 9.67

  Chimneys Repair

  Posted 22 January

  Inspection visit

  Richard Bromham (assessor) visited my property on time & I received a pre-call to say he was on his way. He was wearing a Company logo top & was friendly / polite. He took the time to listen, inspect & discuss options / how to proceed if I chose to do so. He also emailed the quote promptly afterwards. So, my first impressions of Kempton were very good & professional.
  Job location: B64

  Response from Kempton Installation Systems Ltd

  Appreciate your feedback, Ian.