MAC Appliance Care

Reviews (316)

• 9

  Fridge / Freezer Repair

  Posted 30 May

  Fridge not working

  Very good and happy with the service
  Verified reviewer

  Job location: KT4

  R

  Rob D
• 0.33

  Tumble Dryer Repair

  Posted 18 April

  Wasted our time and frustrating to deal with

  I see a lot of positive reviews here so maybe our experience was exceptional, but he was a massive time waster and pain in the neck for us. Came out to look at our tumble dryer and diagnose the problem then tell us what he would need to do (something relatively straightforward) and then just disappeared and never replied to messages, calls or emails. Just a waste of time and very frustrating in the end. I'd recommend trying one of the other available alternatives to avoid that experience.
  Verified reviewer

  Job location: KT5

  Response from MAC Appliance Care

  Hi, im sorry you felt this way from my service. However context is important and I did stress that the part was 6 to 8 weeks out of stock. No charge was applied at any stage so no cost was incurred but obviously inconvenience by no working dryer. I had no calls or emails as in the above message states. I did however have a text message which I can honestly say I missed for which I apologise. I sincerely hope you managed to get the appliance fixed and apologies for the missed message

• 10

  Dishwasher Repair

  Posted 25 February

  Great, friendly, professional, and at a good price

  I had a malfunctioning dishwasher, turned out to be a faulty drainage system. Tom arrived a few minutes early, was very friendly (giving good advice for the future) and solved the problem swiftly, and all for a reasonable cost!
  Verified reviewer

  Job location: SM5
• 10

  Fridge / Freezer Repair

  Posted 07 February

  Diagnosing a broken fridge/freezer

  Tom was very professional and personable - he communicated very promptly and clearly. He quickly discovered the problem with our fridge/freezer and gave us very helpful, honest advice about the pros and cons of paying for a repair Vs a full new replacement. He took the time to explain in detail what was faulty. He also recommended brands if we were to get a replacement. Tom went above and beyond, giving a lot of advice that wouldn't in any way benefit him. I wouldn't hesitate to hire him again.
  Verified reviewer

  Job location: KT10
• 10

  Dishwasher Repair

  Posted 19 January

  Dishwasher repair: replaced heating element

  Tom did a brilliant job repairing our dishwasher - he communicated well, arrived promptly and did the work to a high standard. I would definitely have him back for any other work.
  Verified reviewer

  Job location: TW2

  R

  Thomas S
• 10

  Appliance Services / Repair

  Posted 06 January

  Excellent white goods engineer 👌

  Tom was awesome - diagnosed the fault, fixed it, tested it and i oaid his very reasonable call out fee and our fridge is fixed and fine thoroughly recommend Tom five stars 🌟
  Verified reviewer

  Job location: KT8