Majestic Cedar Ltd

Reviews (35)

• 8.33

  Cleaning Services

  Posted 25 October

  polite, good communication, but definitely not a deep clean

  communication was excellent, and the guys were punctual but bar the carpet clean the rest of the job was very light, and lots of areas were missed
  Verified reviewerJob location: TN15

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  Seth C
• 10

  Cleaning Services

  Posted 09 October

  Excellent Service

  I’m really happy with the cleaning they did in my flat. The results was excellent and the whole place felt fresh and properly clean afterwards. You could tell they’d put a lot of care into the job. I’d definitely use them again and recommend them to anyone who need a good cleaning company.
  Job location: TN1
• 9.67

  End of Tenancy / Move Cleaning

  Posted 25 September

  Great great service!!!

  Fantastic service plus after service guarantees! I will use them again and again. I would definitely recommend them.
  Verified reviewerJob location: ME16
• 7.67

  Domestic Cleaning

  Posted 24 July

  Domestic Clean

  Very poor standard of domestic cleaning. The worst professional cleaners we have ever used. They are reliable with great communication but not worth the expense. A good proportion of the house was completely missed. One staff member was sitting on the stairs, while the other hoovered, which is very frustrating as you’re paying the cleaners by the hour.
  Job location: TN8

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  Tom P

  Response from Majestic Cedar Ltd

  Thanks for your feedback, Tom. We're sorry the service did not meet your expectations. Prior to the visit, the booking was changed from the originally requested deep clean to a regular clean. Some of the concerns raised appear to reflect expectations of a deep clean rather than the revised service booked. Before our team left, the completed work was inspected and confirmed as satisfactory. Had any concerns been raised afterwards, we would have happily returned under our reclean policy. Despite this, we reduced the final invoice by £30 as a gesture of goodwill.

• 4.33

  Cleaning Services

  Posted 07 July

  Misogynistic language

  There were many problems with this company and their responses to our complaints, but the main problem was the misogynistic language used by one of their employees towards my wife. If a woman being told "excuse me woman, I am talking" is ok by you, then by all means use them. Personally, I am sure there are many other, cheaper and more professionally run companies, that treat their clients with respect.
  Verified reviewerJob location: SW6

  Response from Majestic Cedar Ltd

  Thank you for your feedback. We are sorry you were unhappy with your experience. On the day, the property was not ready due to delays with the removal company. Rather than cancelling, our team waited and completed a clean that took around eight hours instead of the four hours booked. We take allegations about staff conduct extremely seriously and investigated them fully, finding no evidence to support them. We do not believe this review fairly reflects the circumstances or our team's efforts.

• 10

  End of Tenancy / Move Cleaning

  Posted 09 April

  Amazing service

  Due to unforeseen circumstances from Majestic there was a delayed start of the job, but the team went above and beyond to get it all done and they even offered us a compensation. They made our move into the new house much easier, and even though the place needed a much deeper clean than expected, they did a fantastic job! Highly recommend.
  Verified reviewerJob location: ME18