Mark Anthony Plumbing and Heating

Reviews (20)

• 5.5

  Posted 06 June 2018

  Repair boiler

  Our boiler wasn't working so I asked Mark Anthony to mend it so we had hot water and heating. He claims he got the boiler working after 8 hours and 3 visits, but there was a blockage in the system so we still had no heat to all but one radiator at which point I started to feel like he was just racking up hours of work and the bill getting higher which I think is confirmed by his £600 invoice. Foolishly I didn't get a quotation so felt obliged to pay his invoice to get rid of him. He also emailed me a quotation of £4000 to supply and fit new boiler.
  Verified reviewer

  Job location: Not Available

  Response from Mark Anthony Plumbing and Heating

  We attended the customer’s property and the boiler was showing signs of an issue with the diverter valve as heat was passing into the heating flow. We ordered parts and returned. On replacing it was found that the auto bypass valve was missing from the boiler. The customer did not advise till this point that another engineer had worked on the boiler. The previous engineer had removed this part. I then ordered part and return again while I was off sick as really wanted to get the part fitted. On fitting this part, we found other issues, we then stripped the entire boiler to clean out all parts and pipework as the system was filthy and then found the return pipework was also blocked which require power flushing or cut out and updating pipework. The invoice provided had £192 of parts and chemicals and we reduced the hours on fault finding and cleaning on the boiler as a good will gesture. The customer requested a quotation to replace the pipework as he had decided to go this route. We also offered further discount on replacing boiler, pipework and gas supply as a good will gesture. We always operate in a professional manner, we always carry out the workmanship to a high level and am very upset with the comments provided by this customer.

• 9.25

  Posted 28 February 2018

  Very good.

  Quick, clean, and very polite.
  Verified reviewer

  Job location: Not Available
• 10

  Posted 28 February 2018

  Boiler service.

  Excellent, friendly, informative, clean throughout.
  Verified reviewer

  Job location: Not Available
• 7.5

  Posted 09 February 2018

  New part fitted in toilet cistern

  Quick to return phone calls and arrive to assess job. Job was completed in good time but I had to ring to check they were still coming and they arrived 2 hours past agreed time. Pricing strategy wasn't clear. I wasn't told I would be charged one hour labour even if job only took 10 minutes, which it did. Also part was charged at 50% more than quoted and I wasn't notified of this in advance. Job was completed quickly and was satisfactory. For these reasons, I would use them again.
  Verified reviewer

  Job location: Not Available
• 10

  Posted 22 January 2018

  Install outside heating boiler and five radiators - oil fired.

  Excellent service. Quick response to survey and quote request. Excellent friendly and knowledgeable staff. Sympathetic to our cottage.
  Verified reviewer

  Job location: Not Available
• 10

  Posted 18 December 2017

  FLUSHING RADS, BLOCKED PIPE WORK CLEARED, BLEED ALL OKAY

  EXCELLENT WORK CARRIED OUT VERY TRUST WORTHY ,IT WAS NOT AN EASY JOB,, NEVER MET THE GUYS AT ALL, ALL WORK DONE ON TRUST FAIR PRICE FOR JOB.
  Verified reviewer

  Job location: Not Available