Ockley Plumbing Ltd

Reviews (298)

• 10

  Gas Cap off

  Posted 18 April 2023

  Excellent Company, guys are friendly, knowledgeable and efficient. We have used them in the past for plumbing works and the quality of work is second to none. They are defiantly our trusted trader to use.
  Verified reviewer
  Job location: GU15
• 10

  New Boiler and Radiators

  Posted 12 April 2023

  Very professional and knowledgable. Clean and tidy workmanship. Engineers spent time making sure we were happy with our new boiler and how it and the controls worked Very impressed.
  Verified reviewer
  Job location: GU47
• 6.25

  Installing new boiler and follow up servicing package

  Posted 22 March 2023

  We used Ockley when we first moved into our house several years ago for our boiler ans nest installation. They were very good at the time and we were impressed. The boiler came with years of servicing by them included in the price- each year we have had a harder and harder time getting hold of them to do the service. Weve tried emails, mesaaging, and calling to no avail. We've had to give up on it now as it's nearly half a year after the service should have taken place and we've had to employ another company to do it instead.
  Verified reviewer
  Job location: GU9
• 1

  Unreliable

  Posted 27 December 2022

  Didn't turn up after I'd made specific arrangements to be in when they visited, no communication. Subsequently re-arranged, again changing plans to ensure I would be in, didn't show up again. No comms again. Absolutely useless
  Verified reviewer
  Job location: GU15
• 1

  Did not return to complete repair!

  Posted 04 April 2022

  Booked an appointment to assess why the hot water was intermittent. The company couldn't remember the date of the appointment and sent me a text with the wrong date. When the engineer finally turned up, he said a part was required and that it would be ordered. Never heard from them again. Totally disorganised and unreliable.
  Verified reviewer
  Job location: GU15

  Response from Ockley Plumbing Ltd

  A reminder text was sent to the customer to let them know that an engineer would be coming as agreed prior. When the engineer attended, he found that the Boiler the customer had was not a Consumer Boiler and should consult the Manufacture. The customer was informed parts are very unlikely to be available due to how old the Boiler was and because this make of boiler are notoriously difficult to repair. The engineer informed the customer which part was faulty and what to do next. Ockley did not charge for this appointment due to knowing what position the customer was left in with owning that make and model of Boiler. We are very disappointed from these comments made.

• 10

  New Central Heating Boiler

  Posted 22 October 2021

  From quote to installation, Ockley were excellent. Martin showed me the best boiler for our house and kept us informed at all times in the installation. Full credit to both the engineers and the Admin team.
  Job location: GU15