OLD TOWN PLUMBING & HEATING LTD
Skills
- Gas Boiler Installation
- Gas Central Heating Installation
- LPG Central Heating Installation
- Gas Safety Checks - CP12
- Gas Cooker Installation
- Air Source Heat Pump Installation - ASHP
- Gas Boiler Servicing / Repair
- Smart Thermostats
- General Plumbing
- Underfloor Heating Installation
- Radiator Installation
- Thermal Dynamics
- Water Leak Detection
- Shower Installation
- Power Flushing
- Plumbing Repairs
Customer Reviews
Write a review10 /10
Based on 5 reviews over the past 12 months
Quality of work
10
Reliability
10
Communication
10
Reviews (168)
10 Plumbing Repairs
Posted 4 days ago
Can't fault them
An impressive service. The person who came was polite and resolved the problem well and quickly. I have already asked them to return to sort another issue for me.Verified reviewerJob location: LU210 Emergency Plumber Service
Posted 21 October
Really great emergency response
I had to phone Tom after 10pm on a Monday night to deal with a rapidly worsening leak in an inlet pipe. He got out of bed, dressed and was round in less than 15 minutes. He identified the problem, cut out the damaged section, had all the parts to fix it and had the system fully watertight and working before midnight. Tom charged exactly what he quoted, with no additional cost for materials. Extremely professional, competent and friendly. I will definitely use Tom and Old Town Plumbing for any future plumbing jobs, whether or not they’re an emergency.Job location: SG210 General Plumbing
Posted 01 July
I would 100% recommend the Old Town Plumbing and Heating team
We recently had a new boiler and cylinder fitted by Old Town Plumbers in our very old and tricky house, and we’re really pleased with the whole experience. Tom, Tom, Sean and Harvey were brilliant from start to finish. They were friendly, polite and kept us informed every step of the way, explaining everything clearly and answering any questions we had. Their knowledge and experience really showed. Nothing was too much trouble, and they always took the time to make sure everything was done properly! Would 100% recommend!Verified reviewerJob location: SG110 Central Heating
Posted 14 May
Reliable, professional and honest
I don’t know if this is the same in all houses but in ours, nothing is ever simple! Tom and his team are honest, reliable and professional. Their work is of a very high standard and they have a pragmatic approach to what needs doing. They persevere when they encounter problems and don’t leave the job until it’s sorted. I can’t recommend them highly enough.Verified reviewerJob location: SG510 Plumber
Posted 05 May
Great reliable Plumbers
Hello, I called the Plumber this morning and by lunchtime I had two very polite charming plumbers came out and they went instantly to the cause of the problem and resolved all the issues rapidly. Thank you very much.Verified reviewerJob location: SG410 Gas Boiler Installation
Posted 01 November 2025
Very happy customer.
Just had a new boiler fitted today as an emergency job. The engineer was good with service and workmanship. Thank you.Verified reviewerJob location: SG19
Photos
Company Info
Owner
Mr. Thomas Luciano
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: 372360896
Old Town Plumbing and Heating is a local, established business based in Stevenage and covering all surrounding areas and further.
<strong style="font-size: 16px;">Our Team:
- Our Engineers: Our team consists of highly qualified and experienced gas and plumbing engineers. Each engineer brings a wealth of knowledge and technical skill to the company, ensuring that every job is executed to the highest standards. They are adept at handling a wide range of plumbing issues, from routine maintenance to complex installations and repairs.
- Office Manager: Responsible for coordinating appointments, managing customer inquiries, and supporting our engineering team, the office manager plays a crucial role in maintaining the level of service that our clients expect.
OUR DIRECTOR AND OWNER:
With 16 years of experience in the plumbing trade, I bring a wealth of expertise and a range of qualifications that enable me to deliver plumbing and gas services with exceptional efficiency, promptness, and quality.
I am a fully qualified Gas Safe engineer and hold additional certifications in Energy Efficiency and Asbestos Awareness. These qualifications have equipped me with comprehensive knowledge to perform my work to the highest standards. Furthermore, my training in Manual Handling and Working from Heights ensures that every job I undertake is completed safely.
This specialized training allows me to handle a diverse range of systems with confidence and precision.
All of my work comes with a 1-year guarantee and boiler installations are covered under the manufacturer's warranty, which I will register on your behalf upon completion.
Thank you for visiting my Checkatrade profile.
Please feel free to contact me for any further information or to discuss your plumbing needs.
Accreditations and awards
Verified
Checkatrade has verified with issuing organisations.
Self Certified
Provided by the trade. Checkatrade has not verified.


This trade passed up to 12 Checkatrade vetting checks
Member since December 2020
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