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Orwell Plumbing and Heating

6.17/10

Woodbridge, Suffolk

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Customer Reviews

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6.17 /10

Based on 2 reviews over the past 12 months

Quality of work

8.5

Reliability

5

Communication

5

Reviews (73)

  • 10

    Bathroom & Kitchen Plumbing

    Posted 12 May

    Bathroom refurbishment

    Tom was brilliant from start to finish. Very knowledgeable & helpful, also suggesting some brilliant ideas all whist being very competitive with his pricing. Would definitely recommend to anyone and will certainly be using his services again.
    Job location: IP5
  • 2.33

    Central Heating

    Posted 13 November 2025

    AVOID, unless you like wasting time and getting no rersponse

    Started off ok, then zero customer care, AVOID. Zero customer engagement, didn't turn up, made excuses on numerous occasions then no response to further contact. Obviously doesn't want/need the work, there are plenty of others out there that do, just AVOID.
    Verified reviewer
    Job location: IP3
  • 10

    Emergency Central Heating Repair

    Posted 15 May 2025

    Problem with compression tanks and split cylinder

    We had used Tom before but his hard work and kindness made a difficult time easier. Getting a new tank delayed the repair but ,as he knew we'd been without hot water for quite a few days, he worked a long and difficult, staying late to make sure he finished. I can't praise him enough for that. We can now shower but not only was he understanding, he left everything neat and tidy. Thanks, Tom.
    Verified reviewer
    Job location: IP5
  • 10

    Gas Boiler Servicing / Repair

    Posted 11 December 2024

    Boiler fixed

    Excellent attention & work
    Verified reviewer
    Job location: CO14
  • 10

    Posted 03 October 2024

    Assistance with heating system

    Tom very kindly advised over the phone how to diagnose the problem with our heating system, and also described some warning signs to look out for in the future. Although this time we didn't need him to fix anything, I'd happily recommend Tom as knowledgable and highly professional in his approach. Many thanks Tom.
    Verified reviewer
    Job location: IP1
    Rob P
  • 10

    Central Heating

    Posted 18 September 2024

    Heating repair.

    Came as promptly as possible to replace a faulty motorised valve. Also replaced another faulty valve which came to light during the repair.
    Verified reviewer
    Job location: IP5

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