Pacific Removals

Reviews (226)

• 10

  Posted 24 January 2021

  Pack and move

  We are using this company 2nd time, they packed and store our item and we just got our house ready and they deliver everything back safely.
  Job location: Not Available
• 2.25

  Posted 04 September 2020

  Packing and removal

  Very old van leaked water and rust onto our sofa and belongings. Rude removal men who turned up late and immediately stated they needed more money after 5pm despite us paying in advance for a full service. No bubble wrap so they left all breakables behind without telling us. Walked dirt into all our carpets. Had to get them cleaned after. Left lots of belongings behind claiming we needed two cans despite us moving into the flat with the same size van and less items. Refused any refund and asked for more money for extra boxes despite all of the above ! AVOID! I’ve waited two whole days sorting
  Verified reviewer

  Job location: E8

  Response from Pacific Removals

  We are always keen to review and improve our services to ensure we are meeting the needs of our clients in the best possible way. We had investigated this matter with our team, and can confirm that we had sacked our employ. He was indeed guilty of gross misconduct. We have a wonderful record of our services; anyone can check on this site. This whole situation was very unfortunate. We had apologised to our respected client and also waived the money for the extra boxes as soon as we became aware of our negligence. As for the items left behind, we had suggested prior to booking that we would require two vans as per the list of items to be moved but our client insisted for one van only. We have already taken all the necessary measures to ensure that this does not happen again in the future Once again we offer our sincere apology.

• 10

  Posted 26 November 2019

  Removal

  Very polite and professional, excellent service
  Job location: NR31
• 10

  Posted 25 November 2019

  House move

  The team was very professional and nice. Arrived on time, did the job perfectly and asked always to know were satisfied
  Job location: NW6
• 10

  Posted 25 November 2019

  Packing, removals, disposal

  Excellent service, very hard working and helpful
  Verified reviewer

  Job location: KT10
• 10

  Posted 28 August 2019

  House removals service

  The work was done to a really good standard and very efficiently. They were kind and polite throughout the service and I would definitely recommend them.
  Verified reviewer

  Job location: EX2