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Prokil Damp & Timber Specialists

8.85/10

Bournemouth, Dorset

Checkatrade member since January 2017
5

Customer Reviews

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8.85 /10

Based on 19 reviews over the past 12 months

Quality of work

8.76

Reliability

8.76

Communication

7.5

What customers are saying

AI-generated from customer reviews over last 24 months

Prokil generally receives praise for their efficient, professional service, clear communication, and high-quality workmanship, with many customers highlighting the friendly and helpful staff. However, some customers have reported issues with work quality, unresponsiveness to complaints, and occasional messiness.

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Reviews (263)

  • 10

    A Quote for Damp Works

    Posted 20 May

    We have used Prokil in Tunbridge Wells a few times now and they have recently provided us with a quote and the works are booked in for this month. The surveyor Alex is always professional and efficient and Colette who does the administration is always, cheerful helpful and quick at responding. I would recommend them.
    Verified reviewer
    Job location: TN2
  • 10

    Installation of x2 passive air vents and x4 air bricks.

    Posted 03 April

    Excellent quality and fabulous customer care. I would definitely use this supply again.
    Verified reviewer
    Job location: SO16
  • 0

    Landlord/Agents Avoid

    Posted 30 March

    Warning to landlords/agents. Do NOT use Prokil Damp & Timber Specialists!! These unprofessionals will enter your home, and damage/break the tenants possessions. The office, doesn’t care and will blame the tenant. The lamp was noticed straight away. The candle, after they had broke it, they hid it so well, in hope it wouldn’t have been found, it was. Also, they used the house interior to wipe down their brushes!! Door and lamp, they are not too bothered about. The candle yes, this candle was used and lit every May in respect to the person they had lost 😞 AVOID!!!
    Verified reviewer
    Job location: BH23

    Response from Prokil Damp & Timber Specialists

    We’re sorry to hear about your concerns and would like to clarify a few points. We were not informed of any issues until five days after we had completed the work. Once contacted, we returned promptly and resolved the issue with the light, which had come loose due to a loose screw. Regarding the candle, this is the first time it has been mentioned, and we have no record or photographic evidence of it being present in the work area. We take detailed photos before, during, and after our work to document the site, and no such item appears in them. We fully understand the candle held sentimental value and are sorry to hear it was damaged. However, we cannot accept responsibility for items that are not brought to our attention or protected prior to works commencing. Our reports clearly state: “The client is responsible for ensuring that all personal items are removed from the designated work area. Any items that cannot be relocated should be appropriately covered to protect them” We always aim to treat every property with care and respect, and we’re sorry if you feel this wasn’t reflected in your experience.

  • 10

    Damp Assessment of my house for sale.

    Posted 07 February

    Renewed my confidence in people and tradesman. I am delighted with this company, so lovely to deal with. Excellent communication from the start. Will be using them if I ever need anything in the future. Estate agent was also impressed and said they will be recommending them in future. Prompt, reliable, honest and professional. Thank you
    Verified reviewer
    Job location: CF39
  • 10

    Assessment

    Posted 29 January

    Used for an assessment. Fair price for review and report.
    Verified reviewer
    Job location: NP11
  • 10

    Damp proofing

    Posted 07 January

    Andrei is fantastic. Easy to work with, reliable and keeps in touch. Would recommend to anyone that wants good quality work done!
    Verified reviewer
    Job location: CF14

Photos

Company Info

Owner

Mr Giancarlo (Carlo) Marsango

Ltd Company

8 years on Checkatrade

VAT Registered

Yes: 132709232

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Prokil are qualified damp, timber and mould specialists with local offices across the South of England and Wales. Prokil has over 50 years experience providing damp and timber treatments for residential and commercial properties with thousands of satisfied customers.

At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation damp to woodworm. We are accredited by the Property Care Association (PCA) and have specialist surveyors who are certified to identify and provide damp proofing solutions.

We provide detailed reports outlining any damp or timber issues within your property along with a clear breakdown of any remedial works required and the cost involved. To provide peace of mind our remedial damp proofing, woodworm treatment and waterproofing come with a company-backed guarantee*.

Services and Treatments provided by Prokil

  • Rising damp
  • Penetrating damp
  • Damp-proof course (DPC) injection
  • Waterproof membrane
  • All aspects of Plastering
  • Woodworm treatment
  • Cavity wall ties
  • Ventilation and condensation management
  • Basement tanking and waterproofing
  • Dry and wet rot
  • Flood damage
  • Rendering

Prokil office locations:

  • Bournemouth - Head Office
  • Brighton
  • Cardiff
  • Crawley
  • Epsom and Kingston
  • Exeter
  • Guildford
  • London - Chingford
  • London - Kensington
  • Tunbridge Wells

At Prokil, all of our specialist damp surveyors are independently qualified and have undergone vigorous training to ensure that they are able to correctly identify problems, what has caused them and what remedial work, if any, is required. Each of our surveyors is a certificated surveyor in remedial treatments, CSRT or certificated surveyor in damp and timber in buildings, CSTDB. Our basement and cellar waterproofing surveyors are all certificated surveyors in structural waterproofing, CSSW.

Our damp proof specialist surveyors undergo continual professional development (CPD), to make sure that they are always training to stay up to date with the latest systems, technologies and processes.

Book a damp or timber survey today or get in touch to learn more office@prokil.co.uk

*Prokil provides a company-backed guarantee for select services with varying time periods depending on the work completed, please contact your local office for more information.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2017

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  • County court judgement

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  • County court judgement

  • Public Liability Insurance

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