PRO SOUTH EAST LTD
Skills
- Condensation Control
- Damp Investigation
- Damp Survey
- Dry Rot Treatment
- Emergency Damp Proofing Service
- Mould Control
- Penetrating Damp Treatment
- Rising Damp
Customer Reviews
Write a review9.77 /10
Based on 36 reviews over the past 12 months
Quality of work
9.72
Reliability
9.81
Communication
9.78
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently describe the service as professional, knowledgeable, and efficient, with work completed to a high standard. The team is also widely praised for being communicative, helpful, and very tidy, providing a supportive experience from start to finish.
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Reviews (311)
10 Woodworm Treatment
Posted 29 September
Incredible woodworm treatment by Prokil Tunbridge Wells
I would highly recommend Prokil Tunbridge Wells. From start to finish, they were extremely efficient, knowledgeable and reassuring. Colette promptly reached out in response to my enquiry and proceeded to carry out an extremely detailed report of the work I required, after the surveyor - Neil - visited my property. The team then went on to complete the work to a very high standard. Their knowledge and expertise were evident throughout, and I was particularly impressed by how thorough they were in addressing the woodworm issue we had. I was incredibly satisfied with the service I was provided.Job location: TN19Response from PRO SOUTH EAST LTD
Dear Erin, thankyou for your recommendation following the woodworm issue. I am very pleased that I personally dealt with your enquiry efficiently which was followed with a thorough survey and detailed report from Neil. The team that undertook your work pride themselves in working to a high standard. We very much appreciate you sharing you have been impressed with our knowledge and expertise. It has been a delight working with you and wish you well in the future. Kind regards Colette
9.67 Penetrating Damp Treatment
Posted 29 September
Great service all round!
Great service all round! Prompt response to request for quote. Professional and polite team came to do the works, very clean and tidy.Verified reviewerJob location: TN18Response from PRO SOUTH EAST LTD
Dear Abigail. Thank you for your kind feedback which has been shared with the team at Prokil. We are so pleased you have been happy with our services and found Prokil to be professional and polite and during the work we were clean and tidy. It has been a pleasure to work with you. Many thanks and all the best
9 Penetrating Damp Treatment
Posted 18 September
Above and beyond
Professional outfit. Always reliable and the works carried out were to a high standard. Always someone at hand to answer any questions we had during the process. The team went above and beyondVerified reviewerJob location: ME16Response from PRO SOUTH EAST LTD
Dear Steve Thank you for your feedback and kind words which have been gratefully received. We are delighted to hear Prokil's has been professional and that we have provided a reliable service with a high standard of work. It has been a pleasure to work with you and thank you for choosing Prokil to carry out the work at your property. Kind regards Colette
10 Damp Investigation
Posted 18 September
Prokil have your back - very professional
Prokil provided a damp specialist survey on a property that me and my partner were looking at buying, damp related issues were identified during the initial survey, I would like to personally thank the team for their assistance, guidance, and support they provided throughout this process. From the outset, we genuinely felt that they had our best interests at heart, which unfortunately was not always our experience with some of the other parties involved. We cannot speak highly enough of their support. We have informed both the estate agent and the vendor of our decision, and boVerified reviewerJob location: CT1410 Damp Investigation
Posted 29 August
Skilled, efficient and helpful
Prokil were both professional and efficient. The work was carried out with minimum mess and I found it very easy to communicate with the contract manager when required. Overall I was very satisfied with the work done. Thank you.Verified reviewerJob location: ME7Response from PRO SOUTH EAST LTD
Dear Gillian, thank you for your kind review which is greatly appreciated. We are delighted to hear you found our services to be professional and efficient and that this was achieved with minimum mess and pleased with the completed work. Great to hear that Steve kept you informed and was easy to communicate with. We wish you all the best for the future and thank you for choosing Prokil. Kind regards Colette
10 Damp Proofer
Posted 03 August
Damp Survey and Works
Prokil provided us a wonderful service - they came out to do an initial damp survey on our property followed by a further invasive survey on one room. Their technicians are incredibly professional and helpful. They came out over multiple days to ensure the work was carried out correctly! Furthermore the admin and operations team are wonderful with communication and tried to fit us in as quickly as possible. I couldn't recommend them enough!Job location: DA12RAnika BResponse from PRO SOUTH EAST LTD
Dear Anika, your review has been greatly received from the team at Prokil. It has been a pleasure working with you and we are all delighted to hear you have been very pleased with our services and for your kind recommendation. Thank you for your business and wishing you well. All the best Colette
Photos
Company Info
Owner
Mrs. Collette Saunders
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: 399079432
Who are Prokil Tunbridge Wells?
Prokil are damp, timber and mould specialists with offices across the South of England. <a href="https://www.prokil.co.uk/our-locations/tunbridge-wells/" target="_blank">Prokil’s Tunbridge Wells office</a> provides damp and timber treatments across Kent, including Crowborough, Sevenoaks, Maidstone, Sittingbourne, Ashford, Hastings, Rye, Battle, Bexhill on Sea and surrounding areas. We can work within private homes, commercial properties and on the behalf of Property Management companies and Estate Agents.
At Prokil, we offer several property maintenance services to tackle common damp and timber issues within the home, from condensation to woodworm. We have surveyors who will get to the heart of your damp problem and provide a long-lasting damp proofing solution.
We provide detailed PCA reports outlining any damp, timber or mould issues within your property, and offer recommendations and solutions along with a clear breakdown of any remedial work required and the costs involved.
All remedial works are carried out by our own in house technicians, so you will receive a company- backed guarantee! Please see below for more information.
<a href="https://www.prokil.co.uk/damp-services/" target="_blank">Damp Services & Treatments</a> provided by Prokil
- Rising damp
- Penetrating damp
- Damp course injection
- Waterproof membrane
- Basement waterproofing & conversions
- Woodworm treatment including death watch paste penetration
- Ventilation and condensation management
- Mould removal and sanitisation
- Dry Rot
- Wet Rot
- Flood damage
- All aspects of Plastering & Rendering
Damp & Timber Reports
Our team at Tunbridge Wells has undergone Certificated Surveyor of Timber & Dampness in Buildings (CSTDB) training provided by the Property Care Association (PCA), so you can be safe in the knowledge that you have an expert inspecting your home.
Damp and timber surveys undertaken by our Tunbridge Wells branch are chargeable*, this fee is held on account for 6 months against any survey undertaken and is then deducted from any work undertaken by Prokil Technicians within that time period. We can also carry out homebuyers surveys.
The Prokil Guarantee
It’s important to the Prokil Tunbridge Wells team that you receive excellent customer service and feel confident that your damp and timber issues have been treated effectively. That’s why our damp proofing, basement conversion and woodworm services all come with the <a href="https://www.prokil.co.uk/help-advice/the-prokil-guarantee/?utm_source=checkatrade&utm_medium=referral&utm_campaign=tunbridge_wells_guarantee" target="_blank">Prokil Guarantee.</a>
- Above ground damp proofing - Guaranteed for 20 years from the date of completion*
- Below ground waterproofing - Guaranteed for 5 years from the date of completion*
- Below ground waterproofing in line with BS8102 Full WMS System - Guaranteed for 12 years from the date of completion*
- Woodworm Treatment - Guaranteed for 15 years from the date of completion.
If you think you have damp, mould or timber issues in your property then get in touch by sending a message or giving us a call and <a href="https://www.prokil.co.uk/book-a-damp-survey/" target="_blank">book a survey today</a>!
* Provided the system has not been compromised.
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Member since June 2020
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