RAW Services (Sussex) Ltd

Reviews (136)

• 0

  Drain Installation

  Posted 29 May

  Avoid this company cost me thousands!!!

  If I could rate this company zero then it would be zero, after paying them £8000 and having drainage works done for a new build house Iv had to have them out to find out all the drainage works done has to be ripped out and started again, the words of there own employee who came to investigate the problem, this company has done nothing but ignore my concerns and fob me off with excuse after excuse, they came 3 seperate times for a few hours to tell me they have an emergency and have to leave, and now I’m being told they want to do an internal review and I have to wait 7days whilst they do this,
  
  Verified reviewer

  Job location: BN2

  Response from RAW Services (Sussex) Ltd

  We are disappointed to read this review as it omits key facts. The drainage works were completed approximately 10 months ago and were inspected and signed off by the local water authority. Since then, the customer has constructed an entire new house, including foundations. We advised on the correct construction sequence, but this was not followed. We have attended site to investigate the concerns raised and hold evidence that the drainage was installed correctly. We are continuing our review and remain willing to discuss the matter professionally.

• 10

  Water Leak Detection

  Posted 17 May

  Super company

  I can’t recommend RAW enough, and I’m more than happy to use them again! To explain, we had a water leak coming through the ceiling in our kitchen. We contacted RAW, and they came out the next day to assess the situation and offer some helpful advice. It looked like the leak was coming from the bathroom wastewater outlet. RAW provided us with a quote and returned the following day to take care of the issue. Unfortunately, after completing the work, the water leak was still there. But RAW was quick to return and determined the real cause. Once they identified it, the fix was immediate.
  Verified reviewer

  Job location: BN17
• 10

  Blocked Baths

  Posted 08 April

  Thorough job.

  Fast response to checkatrade ad, and a thorough job done. All good.
  Verified reviewer

  Job location: PO21
• 10

  Bathroom & Kitchen Plumbing

  Posted 25 March

  Great Service

  My job was posted at 2.30pm and this Company contacted me, within minutes. They listened to my problem, offered to send out a plumber at 8.30am the next morning, which I accepted. The plumber arrived on time was cheerful and courteous assessed , what was needed, went off to get parts and then the job was completed before 9.30am. I was pleased, relieved and most of all astonished at how little it cost . I will definitely use this company and Checkatrade again.
  Verified reviewer

  Job location: BN17

  R

  Margaret G
• 9

  Gas Boiler Servicing / Repair

  Posted 27 February

  Boiler repair

  The engineer correctly identified the cause of the pressure loss in the boiler.
  Verified reviewer

  Job location: BN17

  R

  Kamil R
• 10

  Water Leak Detection

  Posted 25 February

  Prompt and efficient service

  RAW Services phoned me first thing the morning after my request. Job wasn't classed as urgent but needed asap due to my disability. Plumber arrived in just over an hour. Polite, helpful and efficient. Problem resolved within the hour. A short time later I received, by email, a report on the problem, with photos, to give to my managing agents. An all round excellent service.
  Verified reviewer

  Job location: BN11

  R

  John B