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Root Group Plumbing & Heating

0/10

Cheltenham, Gloucestershire

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Customer Reviews

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0 /10

Based on 1 review over the past 12 months

Quality of work

Reliability

Reviews (6)

0
General Plumbing
Posted 11 November 2025
Avoid at all costs
Avoid at all costs! We hired Root group Ltd for an architect‑led RIBA build based on promises from Samuel Swift and Carly Swift. Instead we uncovered hidden financial problems (Root Group Ltd entered liquidation owing £1.4M to HMRC) and opaque “restructuring.” We were misled by Sam, Carly and Root — facts about the company’s situation appear to have been misrepresented to induce us to sign a new contract with Root build Ltd. We believe this was a fraudulent act. Our project seemed to be used to prop up the company rather than being prioritised. There was constant project‑manager churn and no e
Job location: GL6
10
Posted 03 October 2020
Boiler emergency repair
My boiler stopped working on a Friday evening, I contacted Root Group on Saturday morning and all was fixed by Saturday lunchtime - very quick response. Although, the boiler is quite old, it has been 'serviced' annually by supposed qualified engineers but the fault was something that should have been picked up by all of them just by doing some extra work to clean out a plastic element. Phil from Root Group has total knowledge of Worcester Bosch boilers and picked up on the problem straight away - the first engineer to ever do this on this appliance - super service, I'm really pleased!! A+++
Verified reviewer
Job location: GL52
10
Posted 17 January 2020
Boiler service
Professional and honest, great job done
Verified reviewer
Job location: GL51
9.5
Posted 29 October 2019
New Kitchen fitted
The team from Root were the best we have ever had, Hard working, the quality of work second to none, on time, and courteous. And the costs very competitive, we would recommend them every time
Verified reviewer
Job location: GL51
9.25
Posted 29 October 2019
Renovated the kitchen.
Very professional, helpful and polite.
Verified reviewer
Job location: GL7
9.5
Posted 25 October 2019
Complete bathroom refit
Root provided an excellent standard of work and completed our new bathroom right in budget. We changed our minds in a couple of details but Root we’re always happy to accommodate, and a couple of snags after the job was finished were put right quickly and with no fuss. I will definitely be recommending Root going forward.
Verified reviewer
Job location: GL51