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Shoreplumb Ltd

Shoreham-by-Sea, West Sussex

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Customer Reviews

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Reviews (231)

  • 10

    Removal of old boiler and hot water tank and associated pipework and roof tanks and then installing a new combi boiler

    Posted 22 October 2019

    Darren and his apprentice Andrew were very efficient and did an excellent job. Darren kept me informed about what was happening and explained things to me and was always happy to answer any questions that I asked. One of the things that Darren stated he would do in his estimate was to register the boiler with Vaillant for the guarantee. I received a guarantee confirmation from Vaillant the day after Darren had finished the job. I would definitely recommend Darren.
    Verified reviewer
    Job location: BN43
  • 10

    New boiler fitted and relocated to loft

    Posted 29 June 2019

    Darren and his apprentice worked hard to make sure the job was completed and finished to a high standard. Very reliable and took their time to make sure everything was left how they found it.
    Verified reviewer
    Job location: RH10
  • 10

    A brand new gas central heating system

    Posted 29 June 2019

    If you require professional experienced gas engineer then DAE plumbing and heating should definitely contacted. We commissioned Darren to install a brand new gas central heating system. My partner and I felt comfortable with Darren’s recommendation on a choice of boiler, which proved to be very cost effective. Our overall experience has been fantastic and we would highly recommend their services.
    Verified reviewer
    Job location: BN43
  • 10

    Boiler service.

    Posted 07 May 2019

    Absolutely no complaint.
    Verified reviewer
    Job location: BN1
  • 4.5

    Boiler Leaking

    Posted 07 January 2019

    Called DAE in March as boiler was leaking, following new part leak returned with pressure loss. From 17/4/18-23/05/18 DAE contacted on several occasions initially he replied but failed to visit and did not reply to subsequent communications. 24/05/18 second plumber assessed boiler advising replacement, old boiler at risk of overheating. In June DAE contacted me stating he had forgotten, he now indicates he was unable to work due to personal problems. I advised of what second plumber had said hearing no more from him at this point. Following initial visit on 5/4/18 I requested an invoice from DAE in order for me to apply to insurance company to cover this. Invoice was not forthcoming until 7/1/19 when without any communication 10 months later invoice was received with payment deadline of 24hrs. DAE put onus on me to dispute payment of this invoice by providing report from second plumber, proof of purchase of new boiler plus statement of why I should not pay balance. Due to family illness I am unable to pursue this matter and have felt obligated to settle the bill albeit at reduced cost. I would not recommend DAE who I found unreliable, unsatisfactory and uncommunicative.
    Verified reviewer
    Job location: BN42

    Response from Shoreplumb Ltd

    In reply to the above review DAE plumbing and heating undertook work on an old appliance for this customer. A part was found to be leaking and we supplied and installed a replacement part. A further issue was reported with the appliance some time later. Unfortunately we could not attend as family commitments/hospitalisation meant the engineer was not available. We have asked this customer for proof of further works and made clear NOT TO PAY us and we will assess the documents. Unfortunately she has not provided this so we can only accept this on face value. We only then invoiced this customer for the materials and no labour as a good will gesture as we were unable to attend and the possibility of a problem. Unfortunately without proof of further issues we cannot accept the liability for an old appliance leaking. We have offered this customer a full refund and to produce the evidence requested but she is not responding to our requests. DAE Plumbing & Heating.

  • 10

    Bath removed. Shower tray and screen installed. New shower and boxing to suit.

    Posted 25 June 2018

    Very professional and tidy job.
    Verified reviewer
    Job location: BN43

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