SoftFX Water Softeners Ltd Logo

SoftFX Water Softeners Ltd


Services and skills

  • Household Water Treatment

    4 skills

    Emergency Household Water Treatment Service


    Water Filters

    Water Softeners


Customer reviews

Overall ratingin last 12 months

9.98Write a review
  • Workmanship10 out of 10
  • Tidiness9.98 out of 10
  • Reliability9.94 out of 10
  • Courtesy10 out of 10
Write a review

208 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

  • Fit new water softener

    10Verified Review

    Everything was perfect

    Location: RG23
  • Removal of an old water softener

    10Verified Review

    Great service. Arrived on time, very courteous and gave advice focused on what was best for my situation. Promptly removed the water softener, secured everything and left the area in a very tidy state. Would definitely recommend.

    Location: RG22
  • Water Softener - replacement and removal


    Impeccable workmanship, service and presentation. Highly recommend. Diagnosed a water pressure problem. Produced evidence by showing chemical reactions that the old softener wasn't working - not necessary, as we knew he wasn't trying to delude us. Gave us a choice of replacement softeners. No pressure: it was up to us. Removed old kit and supplied and fitted a new one. Supplied, at our request, 5 packs of block salt. Came the same day we called, having had a recommendation. Kept us informed of the time he might arrive. Good office support. Excellent all round!

    Location: RG23
  • Supply and installation of water softener.

    10Verified Review

    Prompt friendly service would certainly recommend

    Location: RG27
  • Water Softener

    10Verified Review

    It’s the first time I’ve had Softfx and delivery of salt blocks was quick. While Jez was here he popped in and had a look at my water softener. Straight away he noticed a leak that was going in the tank and therefore making the salt dissolve quicker. Also the tanks were no good on inspection. Luckily it was still under guarantee and two days later replaced them,rerouted a pipe as well. Very willing to help where possible,very pleasant,tidy and prices are excellent. Would definitely recommend.

    Location: RG23
  • Replaced Water Softener

    10Verified Review

    We booked Jez for a service of our very old softener but mentioned on booking we may possibly need a new one. After looking at the softener he disconnected and showed us the issue with the (17yr) old one which was greatly appreciated by us. Jez was able to replace the unit with a new one and we were given a choice of what model we wanted. We also purchased (pre-ordered) salt blocks, which we have bought before from SoftFX due to the competitive price and the amazing customer service/delivery. This is a fantastic family business.

    Location: RG22

Company profile

  • OwnerJez And Alison Pilcher
  • Member Since2021
  • Public Liability InsuranceSelf-Certified
  • AddressChecked
  • IdentityChecked
  • Checkatrade T&C'sSigned
  • VATYes: 429 4158 81
  • Company typeLtd Company

Company info

SoftFX Water Softeners can offer you a range of non electric twin tank water softeners, water filters, 3-way taps and hard water drinking taps to compliment your brand new water softener, including cheapest prices for block salt, delivery or collection.


We offer a free, no obligation site survey and quotation with most competitive prices.


Our installers are fully trained and experienced and will fit your new softener in the most functional and compact way.


As well as repair and service on many makes and models. Service Call Charge £55 plus vat


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Contact details