Solent Glass & Glazing Ltd

Reviews (497)

• 0

  Double Glazing Repair

  Posted 5 days ago

  18 months of endless chasing—dreadful after-sales service from Joe Graham

  It took 18 months of constant chasing leading up to our warranty expiring in September 2025 just to get this company to address a long list of repairs. Service manager Joe is impossible to get hold of or pin down. Communication is a total black hole. They claimed to have fixed a jammed window, but it is still jammed shut in this scorching weather. They were also supposed to replace a large blown lounge bay panel before Christmas. I emailed Joe in May 2026 to chase this, but months later, I have received zero response. Once they have your money, they do not care. Avoid this company.
  Verified reviewer

  Job location: PO4

  Response from Solent Glass & Glazing Ltd

  It is always disappointing when the company values are not upheld, and we can see on this occasion that this was not the case. We would like to add that although we have not lived up to the customers' expectations, we, as a company, care about our customers and continue to work with them to resolve any issues that may arise. We also acknowledge that despite our visits, there are some remedials still outstanding which we will address and continue to work with the customer despite the warranty issue, until a satisfactory resolve is met.

• 9.33

  UPVC Windows Installation

  Posted 20 December 2024

  Windows/ front door fitted

  Would highly recommend solent glass & Glazing, not too pushy and friendly team of people. Quality is superb and installation clean and tidy fitter.
  Verified reviewer

  Job location: PO14
• 10

  Aluminium Doors Installation

  Posted 06 June 2024

  New bi fold doors 1st fkoor living room

  Helpful in initial stages of choosing. Thorough site survey and doublecheck of measurements and details. Positive email follow ups and attention. Very knowledgeable fitter, who worked efficiently, with care and confidence. A job well done.
  Verified reviewer

  Job location: PO16
• 10

  Windows and Doors

  Posted 24 November 2023

  Professional, Knowledgeable, Friendly

  I had a query which was occasioned by my believing that I had left my key to our front door, which had been supplied by Solent Glazing, in the keyhole! My husband and I looked everywhere … our only option was to change the barrel and keys. A moment of inspiration led to my speaking with a member of the technical service staff, IJ, who was all three of those words I used in the title: professional, knowledgeable and friendly. All has turned out well … and, although no purchase was required, I was eager to acknowledge my appreciation. Next time I have any glazing-related needs, … Solent!
  Verified reviewer

  Job location: PO3
• 9.5

  UPVC Windows Installation

  Posted 21 October 2023

  Window fitting

  Excellent work done to my complete satisfaction. Quality product.
  Verified reviewer

  Job location: PO14
• 10

  Exterior Doors Installation

  Posted 13 October 2023

  New font door and patio doors

  I cannot speak highly enough of the two fitters who came to install our doors. They showed professionalism right from the start overcoming problems with ease. I would'nt hesitate to use Solent Glass and Glazing for any future glazing needs. Thank you very much.
  Verified reviewer

  Job location: PO16