TEX Plumbing & Heating LTD

Reviews (59)

• 10

  Replace immersion heater and water pump

  Posted 30 December 2024

  Had an issue with a water leak in our immersion heater. Business owner came round very quickly to assess the issue and was able to order a replacement and fit it within 3 days. He provided details of charges and explained the problem & what needed doing. He also replaced the plastic pipes with copper ones and did a neat and tidy job, There was also a separate issue with the pressure pump connected to our boiler which he replaced. Checked all the rads to make sure everything was working before he left. He was friendly and professional and I would be happy to use him again
  Verified reviewer
  Job location: CM24
• 10

  New Radiators and Power Flush

  Posted 26 October 2024

  We wish we had found Tom sooner. To have someone so professional and caring was a dream. He gave us a full quote and explained everything clearly to us. He even popped back quickly to sort a bit of air in the system. We are delighted with our new upright radiators and we honestly didn’t know he was here doing a full power flush. We are nice and warm. Don’t hesitate to have Tom you won’t find better!! Thank you
  Verified reviewer
  Job location: CM24
• 10

  Boiler Service

  Posted 24 September 2024

  Boiler service carried out. All good. Tom was helpful and genial.
  Verified reviewer
  Job location: CM23
• 6.5

  Replacing shower thermostat and toilet inners and installation of scale reducer

  Posted 28 August 2024

  He quoted an hourly rate, but when the jobs were completed, he totalled parts and labour together, and despite my request, refused to split out the two. Based on the 4 hours or so he was there, this led me to believe I had been overcharged.
  Verified reviewer
  Job location: CM23

  Response from TEX Plumbing & Heating LTD

  Thank you for your feedback. I'm genuinely sorry your experience didn't mirror all the positive reviews left by my other customers. I noticed that communication, particularly regarding pricing transparency, was a concern for you. This is the first time such an issue has been raised, so I'm keen to understand your perspective and resolve any misunderstandings. Of the two jobs I've completed for you, one was on a fixed-price basis, which you accepted without any queries and I've always been willing to provide an itemised cost breakdown, though you only requested this 12 months after completing the job. Considering this, I was surprised to receive your review (14 months after working for you) especially as you've always expressed complete satisfaction with my work, pricing/invoicing and communication. It seems your review coincides with our last communication in May 2024, when I couldn’t meet your preferred timeline and recommended other trusted companies instead. I always strive to be available and approachable for my customers and as a fellow small business owner, you’ll understand the impact of a negative review, so I regret you felt the need to share your concerns publicly rather than contacting me directly. Kind regards, TEX Plumbing & Heating

• 10

  Changed shower pump

  Posted 04 August 2024

  Excellent communication. Good quality of service and very prompt. We would definitely recommend and use his services again
  Verified reviewer
  Job location: CM23
• 10

  Replace Bathroom Toilet and Cistern

  Posted 22 July 2024

  Tom turned up on time and cracked on with the job.His work was of a high standard and I would most definitely use him again.
  Verified reviewer
  Job location: CM23