Skills
- Pond Maintenance / Cleaning
Services
Customer Reviews
Write a review9.77 /10
Based on 67 reviews over the past 12 months
Quality of work
9.78
Reliability
9.82
Communication
9.72
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their professional, friendly, and knowledgeable teams who deliver excellent results, often leaving ponds looking crystal clear. Reviewers frequently highlight the great communication from start to finish, the care taken with fish, and how tidy the teams are.
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Reviews (359)
10 Pond Maintenance / Cleaning
Posted 2 days ago
Excellent service
Definitely would use this company again. Natalie and Tyrone turned up yesterday and worked solidly for nearly 3 hours bringing our pond back to sparkling condition. Everything the web site said it would deliver was delivered and the water is now crystal clear and the fish are happy. Re-potted the water lillies, jet washed the pond surround and checked over the health of each fish. Very professional service delivered by two very hard working people. Thank you.Verified reviewerJob location: ME510 Pond Maintenance / Cleaning
Posted 3 days ago
Excellent Service
The team from That Pond Guy were excellent. A really friendly team who worked hard to achieve a superb result. The work involved emptying and cleaning our pond, relining with fibreglass and installing a new pond filter. They took very good care of the fish and always left the pond/garden clean and tidy.Verified reviewerJob location: DA1510 Pond Maintenance / Cleaning
Posted 09 June
Pond clearance
The work carried out on my pond was very good. It was done efficiently. My fish were saved and perfectly healthy afterwards. There was minimal damage to the rest of the garden. The worker who did the work was very nice and pleasant.Job location: ME1310 Pond Maintenance / Cleaning
Posted 30 May
Amazing Transformation
Wow what an amazing job Natalie did on our pond It looked like peasoup and the fish had all but dissapeared The water lillies had taken over and we just felt like giving up and filling the pond in Natalie arrived and four hours later we had a crystal clear pond with just a couple of baskets of water lillies and our fish swimming around with a new lease of life Highly recommend this company you will not be dissapointedVerified reviewerJob location: CT1910 Pond Maintenance / Cleaning
Posted 25 May
Fully relined pond
I would highly recommend The Pond Guy, We had 3 teams all were polite, professional and extremely careful to tidy up after their finish the job Our pond of 25 years, looks new and now does not leak Great work, 5 starsVerified reviewerJob location: BR6RSharon K10 Pond Maintenance / Cleaning
Posted 18 May
Highly Recommend That Pond Guy
Our pond was in a very poor condition when I contacted That Pond Guy during the bank holiday weekend early May. I was pleasantly surprised when Matt contacted me the same day with a full breakdown of costs and recommendations. Apart from a complete empty, clean and refill, we really needed a new pump and filter. Fast forward to Ashley arriving just over a week later who worked really hard in heavy rain showers to complete the work. He was professional and friendly and left the pond and surrounding area clean and tidy. I am delighted with the results and would definitely use them again.Verified reviewerJob location: CT11
Photos
Company Info
Owner
Mr. Matthew Adlington
Ltd Company
5 years on Checkatrade
VAT Registered
Yes: 409699645
Welcome to That Pond Guy, your trusted specialist for pond cleaning, pond maintenance, and custom pond building across Kent, London and the South East. Whether your pond needs a thorough clean, professional koi pond construction, or specialist fibreglass lining, we provide practical, expert solutions designed to keep your pond clear, healthy, and thriving.
Alongside domestic garden ponds and koi ponds, we also work on large ponds and lakes, offering ongoing maintenance and supplying high quality pond equipment to support long term water quality and reliability.
Founded in 2021 and based in Burham, Kent, That Pond Guy has built a strong reputation as a trusted pond contractor, now supported by over 400 five star customer reviews from homeowners, estates, and organisations across the South East.
The business was built on a genuine passion for ponds, with hands on experience in koi ponds and water feature maintenance shaping the practical, detail focused approach applied to every project today.
Over time, That Pond Guy has grown into a dedicated team of pond specialists. We now operate multiple pond cleaning and maintenance teams, alongside a separate pond building and construction team, allowing us to deliver everything from routine pond care through to complex bespoke builds efficiently and reliably.
We proudly work across Kent, London, Essex, Surrey, Sussex, Berkshire, and Hampshire, delivering professional pond cleaning, maintenance, and building services tailored to each pond’s individual needs, from small garden ponds through to large natural lakes.
Get in touch today for a free quote and let That Pond Guy look after all aspects of your pond with experienced workmanship and honest advice.
This trade passed up to 12 Checkatrade vetting checks
Member since June 2021
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