Tonbridge Defender

Reviews (36)

• 4.5

  To fit a new Howdens kitchen, replace a ground floor roof and fit new internal doors, skirting

  Posted 24 November 2022

  Unfortunately, while the majority of the work was acceptable, there were numerous errors left and those raised with Johnny he has not taken responsibility to fix. Examples: architraves fitted 2cm away from the wall, neighbours roof leaking adjacent to work carried out, a cooker hood "attached" to the wall by a piece of wood balanced on an electrical socket (which has now ripped the socket from the wall), plus more. During the work we also suffered multiple delays due to electricians not showing up and were repeatedly told that issues raised were "changes" and were billed extra to fix them.
  Verified reviewer
  Job location: TN6

  Response from Tonbridge Defender

  I am very surprised to hear this. After a thorough sign off meeting and agreed snag list I personally undertook, you expressed how happy you were with the work done. I’m confused you feel this way, as you know I’m always available. I was completely unaware of any issues, if you'd let me know I could have come around to take a look as I always do with my customers. As far as I know I’ve taken full responsibility for the job in hand, I have always communicated with you at every opportunity. In regards to the neighbors, I offered to come around and take a look but you didn’t get back to me. I explained the leaks could not have been caused by the work we did as we didn’t ever intrude into your neighbors property. In regards to the electricians, there were no extra charges without your knowledge, they were on time and did the job they were booked to do. We unfortunately had to redo all the electrics which weren't on the initial quote which required additional work and scheduling. We only charged you for work which had been agreed and signed off by you.

• 10

  Roof repair

  Posted 04 March 2022

  Great service from Johnny. Responded quickly when we needed an urgent repair after storm Eunice, came to quote and then sorted roof out when he said he would. Will definitely use again if we need other roof work done. Thanks
  Verified reviewer
  Job location: TN9
• 10

  Leading on roof and correcting water ingress.

  Posted 04 May 2021

  Excellent workmanship, very courteous team and kept informed of what was found and remedial action needed. Johnny and his team were very helpful in other areas with advice and assistance.
  Verified reviewer
  Job location: TN11
• 10

  Flat roof replacement

  Posted 29 March 2021

  Excellent work from Johnny and his team. The roof replacement was carried out quickly and to an excellent standard despite difficult weather conditions. Wont hesitate to use again.
  Verified reviewer
  Job location: TN10
• 9.75

  Fix leak thru roof into loft shower room, Repointing on roof by leadwork

  Posted 26 March 2021

  Did all work plus extra at no extra cost efficient and professional, very friendly. He was recommended to us and will recommend to any one , took his cards to pass on
  Verified reviewer
  Job location: ME12
• 10

  Checked an issue with my roof and gave good advice

  Posted 10 March 2021

  Johnny from Tonbridge Defender came to check an issue with my roof and gave me some good advice. Very polite and punctual, I would go back to him if I needed any more work done on my roof.
  Verified reviewer
  Job location: TN9