Truglaze Windows Ltd
- Glass
- Windows / Doors / Conservatories
Frimley Green, Camberley, Surrey
Mr David & Robert Gaunt
Photos
Services & Skills
- Domestic Work
- Commercial Work
- Free Estimates
- Insurance Work Undertaken
- Cards Accepted
- Glass5 skillsGlass BalustradesGlass Shower ScreensGlass SplashbacksGlazierMirrors
- Windows / Doors / Conservatories47 skillsAluminium Doors RepairAluminium Doors Replacement / InstallationAluminium Windows RepairAluminium Windows Replacement / InstallationBay Windows RepairBay Windows Replacement / InstallationBifold Doors RepairBifold Doors Replacement / InstallationComposite Front Doors RepairComposite Front Doors Replacement / InstallationConservatory Replacement / InstallationConservatory Roof InsulationDoor CanopiesDouble Glazing Replacement / InstallationExterior Doors RepairExterior Doors Replacement / InstallationFire Doors RepairFire Doors Replacement / InstallationFrench Doors RepairFrench Doors Replacement / InstallationFrosted WindowsGlass ReplacementLoft Windows RepairLoft Windows Replacement / InstallationMisted Double GlazingOrangeriesPatio Doors RepairPatio Doors Replacement / InstallationPorches RepairPorches Replacement / InstallationRoof Windows RepairRoof Windows Replacement / InstallationStable DoorsTimber / Wooden Doors RepairTimber / Wooden Doors Replacement / InstallationTimber / Wooden Windows RepairTimber / Wooden Windows Replacement / InstallationTriple Glazing RepairTriple Glazing Replacement / InstallationUPVC Doors RepairUPVC Doors Replacement / InstallationUPVC Windows RepairUPVC Windows Replacement / InstallationWindow FittersWindows and DoorsWooden Sash Windows RepairWooden Sash Windows Replacement / Installation
Company info
Hi, my name is Robert Gaunt. Thank you for dropping by.
About twelve years ago I started working for a very well known double glazing company; firstly as a window fitter then, not so long after, as a salesman.
After a couple of years I became increasingly frustrated at the way customers were being treated. I would always make a point of giving customers my personal phone number, but when my time was being taken up solely, by trying to resolve inexcusable issues, ranging from poor customer service to shoddy workmanship, I knew enough was enough; It was time to set up my own enterprise and run things the way I knew they should be run.
I started Truglaze in 2009 and ran it from my home. The speed with which the business took off still surprises me to this day and we were soon moving into our own premises.
My brother Dave joined me shortly afterwards, having already run his own successful company for seven years. He shares the same values as me and we often talk about the poor service customers receive from other unscrupulous organisations.
We both feel very uncomfortable that our industry treats so many people as cash cows, but the upside is that it has focused our attention on being the best we can possibly be.
Because we are a family business and not a large corporate, we have a relaxed approach that puts people’s needs first, and financial gain a firm second. It’s our belief that there is no shame in making money, because if you do something well and you treat people the way you would like to be treated yourself when doing business, success is never far away.
Making our clients happy is the sole purpose of our work
I personally get involved in every single job we do, regardless of size. It’s this attention to our customers’ needs that has enabled us to establish solid relationships with BMI Health Care, Cross Farm Infant School, Burpham
Primary School, and many others.
Whether it’s schools, residential homes, family homes, small flats or large commercial premises our attention to detail, sense of urgency and, above all, our keenness to provide great customer service is what drives our company.
We have no immediate plans for world domination in the double glazing industry, but we do have one very important mission – to provide the best, no, let me rephrase that, outstanding levels of customer service and craftsmanship which no other company in our industry can match.
Please don’t hesitate to ask to see our many customer references. They are the lifeblood of our company and one of our many motivations for constantly looking for ways to improve.
Give us a call and tell us about your dreams for your home
Remember, we offer free quotations, no hard sell tactics, and you are never under any obligation to go through with anything.
Contact details
Reviews Summary
The reviews below represent customers' views and not the views of Checkatrade
Customer Reviews
Truglaze replaced 4x windows and front door for us
Cannot recommend the team at Truglaze Windows enough. From the initial consultation Lisa was very helpful and informative. We never felt pressured or rushed into making decisions like we had been with some of the larger companies. Very efficient service with windows and door fitted just 5 weeks after the initial quote. The surveyor took his time to ensure we were making the right choices and were definitely going to get what we wanted. The installers Danny and Robbie were very professional and the quality of workmanship is outstanding. Truglaze is a must when looking for home improvements.
Replacement of the original softwood framed single glazed windows and doors in our home in Camberley
At every stage of the process, from my initial enquiry through to the completion of the installation, we were thoroughly impressed by the professionalism of everyone with whom we dealt at Truglaze. At no stage did we experience the "hard sell," or feel either anxiety, or stress. We felt in safe hands, and got the very firm impression that we as customers, mattered very much to everyone on the team. The pricing was clear and fair, without the charade of ringing a "manager" to give me a "special deal," and the fitters were skilled, dedicated, and took pride in their work. 10 /10 all round
Solid Oak Front Door and 3 sets Origin Bi-Folds
Truglaze fitted two stable doors and did a great job so I ordered solid oak front door and three Origin Bi-fold doors from them. I was unhappy with the finishing on all bi-folds and front door so asked them to rectify. There were six points and I chased for months to get it done. In they end they fixed three items and I had to pay someone else to fix the final three issues. Very unresponsive and take ages to respond to me if they respond at all
Install 5 new windows
Excellent and professional service from the measuring up process through to the installation process.
To replace a new front doot.
Excellent service from choosing door to fittings for the door, all questions answered quickly. Fitting day was a breeze job done professionally and to a high standard. No hassle no mess. Definitely recomend .
Window replacements
I want to thank Truglaze. They carried out the work I asked for, when no other Glazier in the Aldershot area would do so. Others promised quotes and didnt deliver, or deliberately over-quoted when all I asked for was honesty if they felt they couldnt do the work needed. Truglaze were honest from day one, polite, professional, and I wouldn't hesitate to recommend them to my nearest and dearest friends and family. Many thanks to you all
Locations
Works in
', Surrey, Berkshire,
Vetting Status
Fully Vetted Trade
Yes
Yes
Yes
Yes: Registered as a Company No: 06915952
Yes: 100 5434 73
Ltd Company
Mr David & Robert Gaunt
Current: Verified 14/06/2022
Morris Perrin Insurance and Risk Consultants
Accreditations and Memberships
Criminal Background Check successfully completed on Robert Gaunt on 01/10/2015.
Criminal background check completed on Robert Gaunt on 01/10/2015; trader confirmed nothing changed on their Criminal Background Check on 22/01/2019.