Truglaze Windows Ltd Logo

Truglaze Windows Ltd

  • Glass
  • Windows / Doors / Conservatories

Frimley Green, Camberley, Surrey

Mr David & Robert Gaunt

10
+Approved member since 2011
Call01252 984772

Photos

Services & Skills

  • Domestic Work
  • Commercial Work
  • Free Estimates
  • Insurance Work Undertaken
  • Cards Accepted
  • Glass5 skills
    Glass Balustrades
    Glass Shower Screens
    Glass Splashbacks
    Glazier
    Mirrors
  • Windows / Doors / Conservatories47 skills
    Aluminium Doors Repair
    Aluminium Doors Replacement / Installation
    Aluminium Windows Repair
    Aluminium Windows Replacement / Installation
    Bay Windows Repair
    Bay Windows Replacement / Installation
    Bifold Doors Repair
    Bifold Doors Replacement / Installation
    Composite Front Doors Repair
    Composite Front Doors Replacement / Installation
    Conservatory Replacement / Installation
    Conservatory Roof Insulation
    Door Canopies
    Double Glazing Replacement / Installation
    Exterior Doors Repair
    Exterior Doors Replacement / Installation
    Fire Doors Repair
    Fire Doors Replacement / Installation
    French Doors Repair
    French Doors Replacement / Installation
    Frosted Windows
    Glass Replacement
    Loft Windows Repair
    Loft Windows Replacement / Installation
    Misted Double Glazing
    Orangeries
    Patio Doors Repair
    Patio Doors Replacement / Installation
    Porches Repair
    Porches Replacement / Installation
    Roof Windows Repair
    Roof Windows Replacement / Installation
    Stable Doors
    Timber / Wooden Doors Repair
    Timber / Wooden Doors Replacement / Installation
    Timber / Wooden Windows Repair
    Timber / Wooden Windows Replacement / Installation
    Triple Glazing Repair
    Triple Glazing Replacement / Installation
    UPVC Doors Repair
    UPVC Doors Replacement / Installation
    UPVC Windows Repair
    UPVC Windows Replacement / Installation
    Window Fitters
    Windows and Doors
    Wooden Sash Windows Repair
    Wooden Sash Windows Replacement / Installation

Company info

Hi, my name is Robert Gaunt. Thank you for dropping by.

About twelve years ago I started working for a very well known double glazing company; firstly as a window fitter then, not so long after, as a salesman.

After a couple of years I became increasingly frustrated at the way customers were being treated. I would always make a point of giving customers my personal phone number, but when my time was being taken up solely, by trying to resolve inexcusable issues, ranging from poor customer service to shoddy workmanship, I knew enough was enough; It was time to set up my own enterprise and run things the way I knew they should be run.

I started Truglaze in 2009 and ran it from my home. The speed with which the business took off still surprises me to this day and we were soon moving into our own premises.

My brother Dave joined me shortly afterwards, having already run his own successful company for seven years. He shares the same values as me and we often talk about the poor service customers receive from other unscrupulous organisations.

We both feel very uncomfortable that our industry treats so many people as cash cows, but the upside is that it has focused our attention on being the best we can possibly be.

Because we are a family business and not a large corporate, we have a relaxed approach that puts people’s needs first, and financial gain a firm second. It’s our belief that there is no shame in making money, because if you do something well and you treat people the way you would like to be treated yourself when doing business, success is never far away.

Making our clients happy is the sole purpose of our work
I personally get involved in every single job we do, regardless of size. It’s this attention to our customers’ needs that has enabled us to establish solid relationships with BMI Health Care, Cross Farm Infant School, Burpham
Primary School, and many others.

Whether it’s schools, residential homes, family homes, small flats or large commercial premises our attention to detail, sense of urgency and, above all, our keenness to provide great customer service is what drives our company.

We have no immediate plans for world domination in the double glazing industry, but we do have one very important mission – to provide the best, no, let me rephrase that, outstanding levels of customer service and craftsmanship which no other company in our industry can match.

Please don’t hesitate to ask to see our many customer references. They are the lifeblood of our company and one of our many motivations for constantly looking for ways to improve.

Give us a call and tell us about your dreams for your home
Remember, we offer free quotations, no hard sell tactics, and you are never under any obligation to go through with anything.

Contact details

Reviews Summary

9.08
Average score based on 6 reviews in the last 12 months
268 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

Workmanship
9
Tidiness
9.33
Reliability
8.83
Courtesy
9.17
Quote Accuracy
(6 Reviews)
83.3

Customer Reviews

10

Truglaze replaced 4x windows and front door for us

Verified Review

Cannot recommend the team at Truglaze Windows enough. From the initial consultation Lisa was very helpful and informative. We never felt pressured or rushed into making decisions like we had been with some of the larger companies. Very efficient service with windows and door fitted just 5 weeks after the initial quote. The surveyor took his time to ensure we were making the right choices and were definitely going to get what we wanted. The installers Danny and Robbie were very professional and the quality of workmanship is outstanding. Truglaze is a must when looking for home improvements.

Location: GU16
Reviewed in: March 2023
10

Replacement of the original softwood framed single glazed windows and doors in our home in Camberley

Verified Review

At every stage of the process, from my initial enquiry through to the completion of the installation, we were thoroughly impressed by the professionalism of everyone with whom we dealt at Truglaze. At no stage did we experience the "hard sell," or feel either anxiety, or stress. We felt in safe hands, and got the very firm impression that we as customers, mattered very much to everyone on the team. The pricing was clear and fair, without the charade of ringing a "manager" to give me a "special deal," and the fitters were skilled, dedicated, and took pride in their work. 10 /10 all round

Location: GU15
Reviewed in: January 2023
4.5

Solid Oak Front Door and 3 sets Origin Bi-Folds

Verified Review

Truglaze fitted two stable doors and did a great job so I ordered solid oak front door and three Origin Bi-fold doors from them. I was unhappy with the finishing on all bi-folds and front door so asked them to rectify. There were six points and I chased for months to get it done. In they end they fixed three items and I had to pay someone else to fix the final three issues. Very unresponsive and take ages to respond to me if they respond at all

Location: RG29
Reviewed in: November 2022
10

Install 5 new windows

Verified Review

Excellent and professional service from the measuring up process through to the installation process.

Location: GU16
Reviewed in: September 2022
10

To replace a new front doot.

Excellent service from choosing door to fittings for the door, all questions answered quickly. Fitting day was a breeze job done professionally and to a high standard. No hassle no mess. Definitely recomend .

Location: GU14
Reviewed in: August 2022
10

Window replacements

Verified Review

I want to thank Truglaze. They carried out the work I asked for, when no other Glazier in the Aldershot area would do so. Others promised quotes and didnt deliver, or deliberately over-quoted when all I asked for was honesty if they felt they couldnt do the work needed. Truglaze were honest from day one, polite, professional, and I wouldn't hesitate to recommend them to my nearest and dearest friends and family. Many thanks to you all

Location: GU12
Reviewed in: June 2022

Locations

Works in

', Surrey, Berkshire,

Vetting Status

Fully Vetted Trade

Accreditations
Checked
Insurance
Checked
Company Type
Ltd Company
Address
Checked
Identity
Checked
Checkatrade T&Cs
Signed
Approved member since 2011
Trading address verified
Yes
ID Checked
Yes
Checkatrade Standards
Yes
Company Status
Limited Company Checked
Yes: Registered as a Company  No: 06915952
VAT Registered
Yes: 100 5434 73
Company Type
Ltd Company
Business Owners
Mr David & Robert Gaunt
Insurance Details
Public Liability Insurance
Current: Verified 14/06/2022
Insured By
Morris Perrin Insurance and Risk Consultants

Accreditations and Memberships

Criminal Background Check successfully completed on Robert Gaunt on 01/10/2015.

Criminal background check completed on Robert Gaunt on 01/10/2015; trader confirmed nothing changed on their Criminal Background Check on 22/01/2019.

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