UK Water Softeners Limited
Skills
- Water Softeners
- Water Filters
- Purifiers
Customer Reviews
Write a review9.99 /10
Based on 56 reviews over the past 12 months
Quality of work
9.98
Reliability
10
Communication
9.98
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for its professional, efficient, and friendly service, from the initial contact to the tidy completion of work. The engineers are frequently highlighted as being punctual, knowledgeable, and providing clear, honest advice.
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Reviews (686)
10 Water Softeners
Posted 2 days ago
First class service
My existing water softener was installed by UK Water Softeners in 2010. Following a mailshot I thought it would be a good idea to get the unit checked out. Carl arrived on time and within 30 minutes he had the water softener out from under the sink along with several MDF panels/shelves. Carl gave me the bad news by condemning the existing water softener. I was given two options - 1) Recon unit or 2) New unit. The new unit was installed, tested, all panels refitted within an hour. The service I received was excellent and Carl answered all my questions without delay or hesitation.Verified reviewerJob location: GU4710 Water Softeners
Posted 1 week ago
Reliable, Professional and Highly Recommended
When our water softener sprang a leak, I got in touch with UK Water Softeners, and the whole experience was genuinely impressive. The engineer, Carl Galvin, organised a visit and arrived right on time. He explained our choices clearly, as the existing unit was quite old, and we opted for a new installation. Carl fitted it expertly and left everything neat and tidy. I’d happily recommend UK Water Softeners.Job location: SP1010 Water Softeners
Posted 09 July
Good product, excellent service
Having had our water softener for 14 years we had some small issues with it. Rather than just getting me to pay for an engineer the person on the phone gave me a few tips on things I could try myself to sort it out. These helped a bit, but I decided I would arrange for a engineer to come. The engineer (Carl Galvin) explained everything very clearly and gave us some time to decide what we wanted to do. The issue was then very quickly resolved and the workspace tidied up well. Every since my first interaction with this company they have been A+. I thoroughly recommend them.Verified reviewerJob location: GU410 Household Water Treatment
Posted 05 July
quick and polite and great service
From start to finish, the experience was really good. Our water softener had stopped working and another company said it needed replacing, asking for a lot of money. I liked the look of this company and gave them a call. Jade on phone was really nice and helpful and suggested the engineer should call and try and fix the softener and replace it if it couldn't. Carl the engineer was really good, constant updates of when he would arrive, very polite, neat and tidy. tools on a mat. Tried to fix our softener but couldn't and instantly replaced with a new one and then cleaned up. Great stuff!Job location: RG2210 Water Filters
Posted 02 July
Very happy customer
Having had a Harvey water softener 15yrs, I knew something was wrong when the water was tasting pure salt. I phoned the company and spoke to Rachel who was very professional and dealt with the problem immediately arranging for an engineer to come within 24hrs Engineer Carl, what a lovely man, he explained everything to me and what my options were without any pressure to make a decision, carried out the work and cleaned away thoroughly. I would recommend this Company to anyone thinking of having a water softener installed 100%Verified reviewerJob location: RG1210 Water Softeners
Posted 01 July
Water softener installation
Excellent service from start to finish. Communication throughout the whole process was clear and professional, and the team arrived promptly at the agreed time. The installation of the water softener was completed efficiently, with everything left clean and tidy afterwards. The installer took the time to explain how the system works and answered all of my questions. Overall, a smooth, hassle-free experience with great customer service. I would highly recommend them to anyone considering a water softener.Verified reviewerJob location: SL3
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Company Info
Owner
Mr Samuel Thomas
Ltd Company
12 years on Checkatrade
VAT Registered
Yes: 426812105
UK Water Softeners is a family run business since 1995
They have over 10,000 customers in Surrey, Hampshire, and Berkshire
UK Water Softeners offer the complete service from no obligation surveys, Installation of your water softener, and aftercare which includes a reliable salt delivery service. Everything UK Water Softeners do is to the highest standard, in workmanship and in parts used to fit your water softener whilst providing the best customer service to their customers which really comes through in their online reviews.
They specialise in Twin cylinder, Non-Electric, Block Salt Water Softeners, like the TwinTec S4, manufactured by Harvey Water Softeners Ltd (established over 40yrs), and the Infinity T4 water softener which is manufactured by Kinetico (established over 50 years). All of their Water Softeners come with 10-year parts and a 2-year labour warranty.
The plumbers are trained and have worked for the manufacturers, with over 30 years of experience installing water softeners. They are considered the best plumbers in their field as well as being very courteous in your home.
Areas covered:
Aldershot, Arborfield, Ash Vale, Andover, Bagshot, Basingstoke, Berkshire, Binfield, Bisley, Bracknell, Jennetts Park, Bracknell, Brookwood, Burgh Heath, Byfleet Camberley, Caversham, Chertsey, Chilworth, Chobham, Church Crookham, Cobham, Cranleigh, Crowthorne, East Horsley, Elstead, Epsom, Ewell, Fairfields, Farnborough, Farnham, Finchampstead, Fleet, Elvetham Heath Fleet, Feltham, Frimley, Frimley Green, Godalming, Greenham, Guildford, Hampshire, Hartley Wintney, Henley, Hook, Kingston, Kingston-upon-Thames, Knaphill, Leatherhead, Lightwater, Liphook, Milford, Newbury, New Haw, Normandy, Old Woking, Owlsmoor, Pirbright, Pyford, Reading, Richmond, Ripley, Sandhurst, Send, Shalford, Shere, Staines-upon-Thames, Sunningdale, Sunninghill, Surbiton, Surrey, Swallowfield, Tadley, Thatcham, Tilehurst, Tolworth, Twickenham, Twyford, Warfield, West Byfleet, Weybridge, Windsor, Woking, Wokingham, Worplesdon, Wraysbury, Yateley.
If you’re outside our area, we will be happy to put you in touch with your local TwinTec dealer or Infinity dealer
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since June 2014
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