Willow Services (Plg & Htg) Ltd

Customer Enquiries

Peterborough, Cambridgeshire
9.33
(117 Reviews)
Willow Services (Plg & Htg) Ltd Logo
5+
Approved member since 2016
Call07458 190583

Skills & expertise

  • Central Heating
    • Gas Boiler Installation
    • Gas Boiler Servicing / Repair
    • Gas Central Heating Installation
    • Gas Central Heating Servicing / Repair
    • Gas Cooker Installation
    • Gas Safety Checks - CP12
    • LPG Boiler Installation
    • LPG Central Heating Installation
    • LPG Central Heating Servicing / Repair
    • Smart Thermostats
  • Plumber
    • Bathroom & Kitchen Plumbing
    • General Plumbing
    • Plumbing Repairs
    • Power Flushing
    • Radiator Installation
    • Radiator Repair
    • Radiator Thermostat Valve Installation
    • Radiator Thermostat Valve Repair
    • Shower Installation
    • Shower Repair
    • Tap Repair
    • Underfloor Heating Installation
    • Underfloor Heating Repair
    • Water Leak Detection
    • Water Pumps Installation
    • Water Pumps Repair
    • Water Supply Pipe Repairs
  • Bathrooms
    • Bathroom Fitter
    • Wet Rooms

Skills & expertise

  • Central Heating
    • Gas Boiler Installation
    • Gas Boiler Servicing / Repair
    • Gas Central Heating Installation
    • Gas Central Heating Servicing / Repair
    • Gas Cooker Installation
    • Gas Safety Checks - CP12
    • LPG Boiler Installation
    • LPG Central Heating Installation
    • LPG Central Heating Servicing / Repair
    • Smart Thermostats
  • Plumber
    • Bathroom & Kitchen Plumbing
    • General Plumbing
    • Plumbing Repairs
    • Power Flushing
    • Radiator Installation
    • Radiator Repair
    • Radiator Thermostat Valve Installation
    • Radiator Thermostat Valve Repair
    • Shower Installation
    • Shower Repair
    • Tap Repair
    • Underfloor Heating Installation
    • Underfloor Heating Repair
    • Water Leak Detection
    • Water Pumps Installation
    • Water Pumps Repair
    • Water Supply Pipe Repairs
  • Bathrooms
    • Bathroom Fitter
    • Wet Rooms

Company info

A professional, reliable and reactive service from Willow Services.

Willow Services was started by James White, 10 years ago who has over 35 years’ experience working within the Plumbing and Heating Industry.  

We take pride in working to the highest standards, considering customers’ needs and budgets, whilst working with quality products.

To complement the confidence, we have in our work we offer a one-year guarantee on our workmanship.

We offer a full and comprehensive range of domestic services from changing taps to full bathroom replacement, boiler repairs to complete heating systems, gas safety certification and boiler servicing for homeowners and landlords. We are LPG certified.

Our customer base includes: – Homeowners, Letting Agents, Landlords and Private Health Organisations.

We cover the following areas: - Peterborough, Whittlesey, Ramsey, Stamford, Spalding,Sawtry and surrounding villages.

Please get in touch to discuss your requirements, or for a free quotation.

Contact details

Reviews Summary

9.33
Average score based on 15 reviews in the last 12 months
117 Total Reviews

The reviews below represent customers' views and not the views of Checkatrade

Workmanship
9.33
Tidiness
9.33
Reliability
9.27
Courtesy
9.4
Quote Accuracy
(11 Reviews)
90.9

Customer Reviews

10

Broken condensate pipe fixed

Verified Review

James came to us at short notice ( same day as my distress call) after finishing work at a nearby site. My wife met him and was very impressed by his friendly nature, knowledge, experience and the finished product. We couldn't have asked for a better service, and for us the price seemed very cheap, as we're more used to prices in London. Very highly recommended if you need a plumber or heating engineer in the Peterborough area.

Location: PE2
Reviewed in: October 2022
10

Installation of boiler and new flue

Verified Review

Removed old boiler and installed new within agreed timescale

Location: PE38
Reviewed in: September 2022
1

Fixing a leek from the shower

Verified Review

After visiting our property James suggested we needed a new shower tray and screen in order to fix the leek. We paid in advance and also ordered more tiles for around the shower area. James employed a local contractor to do the work and the standard of work was appalling. There were scratches and marks on the supposedly new shower tray and screen and the tiles were not straight and sticking out from the wall which has meant the grouting has now come away and the leek has started again.

Score Breakdown

Courtesy

1

Tidiness

1

Timekeeping

1

Workmanship

1
Location: PE2
Reviewed in: September 2022

Reply from Willow Services (Plg & Htg) Ltd

I have to contest the comments in this review as the version of events is not correct. When the work was carried out to repair the leak, it was discovered that tiles were placed on top of existing tiles, which is not ideal. I organised for another tiler to assess and he advised that the tiling would need to be done from scratch in order to sign off and guarantee the work. The customer did not wish to go down this route and we offered to pay back labour costs to him. The mark on the new shower screen was removed by a specialist cleaning agent and the mark discovered subsequently in the shower tray looked as though it was caused by a knife – no knives were used during any work we did, and it had appeared after the work was completed. We have always prided ourselves on our excellent customer service but in this instance, the fault does lie with the original bathroom tiling which needs to be removed.

10

Install of Baxi combi boiler

Verified Review

Excellent, professional and informative. Clean and a good standard of install - Thank you

Location: PE38
Reviewed in: July 2022
10

Installing 5 radiators

Verified Review

James and his team were on time and worked efficiently to carry out the work of installing 5 radiators in my home. They were polite and got the job done within a few hours. They cleaned up and took the rubbish away. I would recommend James and his team (he has worked on 2 jobs in my home now).

Location: PE16
Reviewed in: July 2022
10

Boiler change

Verified Review

Most satisfactory. Very nice gentleman.

Location: PE15
Reviewed in: June 2022

Services

  • Domestic Work
  • Free Estimates
  • Insurance Work Undertaken
  • Cards Accepted

Locations

Works in

St Neots, Sandy, Biggleswade, Huntingdon, Cambourne, St Ives, Cambridge, Ramsey, Sawtry, Peterborough and surrounding villages.

Vetting Status

Fully Vetted Trade

Accreditations
Checked
Insurance
Self Certified
Company Type
Ltd Company
Address
Checked
Identity
Checked
Checkatrade T&Cs
Signed
Approved member since 2016
Trading address verified
Yes
ID Checked
Yes
Checkatrade Standards
Yes
Company Status
Limited Company Checked
Yes: Registered as a Company Willow Services (Plumbing & Heating) Ltd No: 06525048
VAT Registered
No
Company Type
Ltd Company
Business Owners
Mr James White
Insurance Details
Public Liability Insurance
Current: Self-Certified on: 09/11/2022
Insured By
Covea

Accreditations and Memberships

BAXI Approved Installer

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