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Truglaze Windows Ltd

Member of Checkatrade for over 2 years
Truglaze Windows Ltd Feedback Scores
130 feedback reports
with an average score of 10 out of 10.
Works in
Camberley, Farnborough, Aldershot, Fleet, guildford, Surrey, Berkshire, Hampshire
Contact
name: Mr David & Robert Gaunt
address:
Farnborough, Hampshire, GU14 6HF
telephone: 0844 854 6909   Enlarged for easy dialing:
0844 854 6909
mobile: 07590 569406
fax: 0844 854 6939
email:
web:
Company Profile

Hi, my name is Robert Gaunt. Thank you for dropping by.

About twelve years ago I started working for a very well known double glazing company; firstly as a window fitter then, not so long after, as a salesman.

After a couple of years I became increasingly frustrated at the way customers were being treated. I would always make a point of giving customers my personal phone number, but when my time was being taken up solely, by trying to resolve inexcusable issues, ranging from poor customer service to shoddy workmanship, I knew enough was enough; It was time to set up my own enterprise and run things the way I knew they should be run.

I started Truglaze in 2009 and ran it from my home. The speed with which the business took off still surprises me to this day and we were soon moving into our own premises.

My brother Dave joined me shortly afterwards, having already run his own successful company for seven years. He shares the same values as me and we often talk about the poor service customers receive from other unscrupulous organisations.

We both feel very uncomfortable that our industry treats so many people as cash cows, but the upside is that it has focused our attention on being the best we can possibly be.

Because we are a family business and not a large corporate, we have a relaxed approach that puts people’s needs first, and financial gain a firm second. It’s our belief that there is no shame in making money, because if you do something well and you treat people the way you would like to be treated yourself when doing business, success is never far away.

Making our clients happy is the sole purpose of our work
I personally get involved in every single job we do, regardless of size. It’s this attention to our customers’ needs that has enabled us to establish solid relationships with BMI Health Care, Cross Farm Infant School, Burpham
Primary School, and many others.

Whether it’s schools, residential homes, family homes, small flats or large commercial premises our attention to detail, sense of urgency and, above all, our keenness to provide great customer service is what drives our company.

We have no immediate plans for world domination in the double glazing industry, but we do have one very important mission – to provide the best, no, let me rephrase that, outstanding levels of customer service and craftsmanship which no other company in our industry can match.

Please don’t hesitate to ask to see our many customer references. They are the lifeblood of our company and one of our many motivations for constantly looking for ways to improve.

Give us a call and tell us about your dreams for your home
Remember, we offer free quotations, no hard sell tactics, and you are never under any obligation to go through with anything.

Skills
Main work undertaken
Conservatories, Conservatory Repairs, Double Glazing Installer, Double Glazing Repair, Glazier, Loft Windows, Patio Doors Supplier/Installer, Windows/Doors/Conservatories
Accreditations and Memberships
Company Information
Interviewed on: 23 June 2011 Public Liability Insurance: Current - Verified by Checkatrade
Limited Company: Registration no. 06915952 Insured by: NIG
VAT Registered: No. 100 5434 73 Coverage amount (£): 5,000,000
References 6 received by Checkatrade

As part of our vetting procedure, these references consist of the first 5 processed feedback submissions which have been spot-checked/verified by Checkatrade.com when Truglaze Windows Ltd joined in June 2011.

Windows and doors.
Supply and fit windows and doors to all of our projects to a very high standard - always reliable!
Trader in Farnborough, 30 June 2011
Double glazing installers.
Fast, competitive and clean - approachable.
Trader in Guildford, 30 June 2011
Prompt, reliable, happy workers, highly recommendable.
Customer in Camberley, 30 June 2011
All the work was not only carried out as ordered, but in a very good order. Politeness in dealings.
Customer in Farnborough, 30 June 2011
As a company we have used Truglaze on many projects and find them to be professional, honest and reliable.
Customer in Farnborough, 30 June 2011
They arrived when they said they would - completed the job in the time they said. Were very polite, clean and professional. Have and will recommend them.
Customer in Camberley, 30 June 2011
Feedback Reports Showing 10 out of 130 (reviews based on work commenced)
Total recommendations: 130, average score 10 Last six months: 14 reports, average rating 9.9
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New back door.
Tidy, clean workmanship. An excellent job, would recommend to anyone.
Customer in Farnborough, 5 March 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Composite front door and side panel.
David came to the house for original quote and was very helpful, returned to measure up and answered our queries fully. Phil came on the 3rd to fit, and I went off to work and came home when Phil called. Fabulous door, workmanship good and tidied away - cleaner than when I left it. I have no hesitation in recommending the company. Thank you - great job.
Customer in Farnham, 3 March 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Double glazing throughout house.
Absolutely fantastic! Can't fault them in the slightest. The service was excellent from start to finish, no pressure (not like other double-glazing companies we spoke to), good price, good advice and the fitters were so nice and friendly and went above and beyond to do an excellent job, even when one window was tricky to do, they spent extra time and care making it good. Clearly years of experience. Truglaze were recommended to us by friends and we will certainly recommend them to others. Thank you Truglaze for an outstanding job!
Customer in Godalming, 26 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
7 windows (including bay) and front door
After having 7 different companies around I decided to go with Truglaze and do not regret my decision. Fantastic from start to finish! Dave was great when giving the quote (which was fair from the off none of the usual haggling typical with double glazers) right through the survey to a daily visit on install. Installers Phil and Dan are second to none, great team and an asset to Truglaze! I have already recommended this company to neighbours, family, friends and will also use them when the extension goes up.
Customer in Farnborough, 24 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New back door and frame.
Very personable Dave quoted price and kept us informed on the install date etc. The fitters Phil and Dan were equally friendly and did an excellent neat and tidy job. No hesitation recommending a good local firm doing a top job.
Customer in Aldershot, 19 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
Replacement of windows and doors in our first floor apartment
As I was away at the time I asked a friend to oversea things, I choose this particular friend because he is super critical of everything. He arranged to go to my apartment to inspect the work. He e-mailed his findings! They have done a great job and the quality is of a very high standard, if Mr H says is good then it's near perfect!
Customer in Camberley, 12 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 10Timekeeping: 10 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
10
Combined score: 10 out of 10
1010
New conservatory.
Faultless work carried out to the highest standards by all the team. Couldn't of wished for a better conservatory and overjoyed with the results. Everyone worked hard, even through what has been horrendous weather and were always courteous and pleasant. I would recommend Truglaze Windows to anyone thinking on having a conservatory built.
Customer in Newbury, 11 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 8Timekeeping: 8 out of 10 10Courtesy: 10 out of 10 9Workmanship: 9 out of 10
9.3
Combined score: 9.3 out of 10
9.310
Double glazing and new door.
Friendly professional service.
Customer in Fleet, 4 February 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
Scores:
10Tidiness: 10 out of 10 9Timekeeping: 9 out of 10 10Courtesy: 10 out of 10 10Workmanship: 10 out of 10
9.8
Combined score: 9.8 out of 10
9.810
6 upstairs windows replaced
We specifically chose TRUglaze as we have little faith in the pricing/delivery by many larger organisations. We asked lots of questions about aesthetics and efficiency of the windows. These were all answered promptly or investigated before a comprehensive answer was provided. Richard, Matt and Phil who installed the windows were all professional, friendly and happy whilst working. We did feel we had to chase during the quotation but our aim was always to have the windows fitted during January, which happened. Happy to recommend TRUglaze and seeing them back for downstairs later...
Customer in Fleet, 31 January 2014  
Truglaze Windows Ltd www.checkatrade.com/TruglazeWindows/
These are only the latest 10 customer monitoring reports. Click to see all 130 reports!
Important Note:
Whilst every effort is made to ensure the accuracy of the information appearing on this page, the data has been compiled from information supplied by various individuals and businesses and Checkatrade cannot be held responsible for any omissions or inaccurate claims that may appear and recommend that consumers ask to see relevant qualifications and documentation from the contractor before accepting a quote.
Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed trades and services.