Pinpoint Trace and Access Limited
Accepts Checkatrade Pay
Skills
- Water Leak Detection
- Water Supply Pipe Repairs
Customer Reviews
Write a review9.57 /10
Based on 56 reviews over the past 12 months
Quality of work
9.59
Reliability
9.68
Communication
9.43
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for its professional, efficient, and friendly service, often highlighting the team's ability to quickly find and repair leaks. A small number of reviewers have mentioned issues relating to billing and final costs.
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Reviews (289)
10 Water Leak Detection
Posted 1 day ago
Really excellent company.
Really excellent company. Lisa and Debbie were very helpful and informative in arranging for an underground water leak to be detected and repaired. The technicians who carried out the work (George and Steve) were highly experienced and did a first class job. It is a pleasure to deal with a company like Pinpoint. Very highly recommended.Verified reviewerJob location: DY710 Water Leak Detection
Posted 25 June
3 leaks in the kitchen coming through the ceiling, one thru the light
It was a complicated leak to find. But Robert went down every avenue and as successful. He explained everything which was easy to understand.Job location: LE16RAndrea PResponse from Pinpoint Trace and Access Limited
Thank you Andrea for your review.
10 Water Leak Detection
Posted 23 June
Relieving a stress full situation .
My contact with customer service was quickly reassuring and she answered my questions by listening ( a much underrated skill) carefully, and above all skillfully dealt with my stress and concerns. The work was carried out the same day and the two men approached a challenging situation pragmatically and with a can do attitude that enabled completion by the end of the day. All in all excellent customer service .Verified reviewerJob location: GL18Response from Pinpoint Trace and Access Limited
David, we really appreciate you taking the time to leave us such an excellent review. It was a pleasure working with you.
10 Water Leak Detection
Posted 22 June
Brilliant work
Brilliant service. Rob went through everything with me and he was very chilled and professional and did a great job in little to no time would happy to work with them again.Job location: ST16RMarie DResponse from Pinpoint Trace and Access Limited
Thank you Marie for your valued feedback.
10 Water Leak Detection
Posted 08 June
Amazing response and quality of their work
I hired Pinpoint for a trace and access job due to a water leak problem. The company responded very quickly to the job, they knew exactly what was required, which demonstrates their expertise. The price was also reasonable given the urgency of the job and solved the leak in a matter of minutes. The trace and report access was also extremely useful as the insurance claim was sorted out quickly.Verified reviewerJob location: CV31RJose MResponse from Pinpoint Trace and Access Limited
Thank you Jose from all the team at Pinpoint, for your review.
10 Plumber
Posted 03 June
Hihly recommend
Very pleased with the service, quick, efficient, personable, reliable and good communication and stanard of work. Problem solved in one visit.Verified reviewerJob location: B18Response from Pinpoint Trace and Access Limited
We really appreciate your time to leave us a review.
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: GB313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
This trade passed up to 12 Checkatrade vetting checks
Member since September 2022
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