Pinpoint Trace and Access Limited
Walsall
Checkatrade member since September 2022
Services
- Water Leak Detection
Customer Reviews
Write a review9.78 /10
Based on 42 reviews over the past 12 months
Quality of work
9.67
Reliability
9.83
Communication
9.67
What customers are saying
AI-generated from customer reviews over last 24 months
Pinpoint Track and Trace receives high praise for their efficient leak detection, professional service, and helpful staff, with customers frequently highlighting the thoroughness of their engineers. A small number of customers reported issues with unnecessary damage during the leak detection process.
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Reviews (236)
10 Leaky pipe under the bath.
Posted 04 August
I had some water damage that was being caused by a leaky pipe under the bath. Nick came out and was brilliant from start to finish. He arrived just before 8:30 which was the agreed time and he explained everything he was doing every step. He did a thorough investigation and found that the leak was due to a corroded pipe. Nick repaired the pipe with as little mess as possible and also gave me some pointers for other potential issues. Finally he cleaned up any debris afterwards. No expert on price but it felt very reasonable. Really impressed with the service and would definitely recommend.Verified reviewerJob location: M4110 cistern cut off valve replacement
Posted 01 August
Turned up on time, got the job done and left everything clean and tidy. Cost was also quite reasonable considering the urgency to me. Highly recommended.Verified reviewerJob location: WS1510 5 Stars – Outstanding Service from Start to Finish!
Posted 25 July
From the initial call to the completed repair, Pinpoint Trace and Access were faultless. Debbie in the office gave fantastic customer support and kept us fully informed. Rob, the senior technician, arrived promptly, found the leak quickly using the latest equipment, and made a clean and efficient repair — all with minimal disruption. He explained everything clearly, did exactly what was needed, and tidied up thoroughly afterward. Within 5 days, we received a full written and photographic report for insurance. Absolutely excellent service — we wouldn’t hesitate to recommend or use them again!Verified reviewerJob location: WV1210 Water leak detection
Posted 12 March
If you’re ever in difficulty like we were, please look no further! Pin point trace is your only company! We had a water leak coming into our property that needed to be identified asap. From the first phone call to the wonderful manager Debbie who patiently guided us through the whole diagnostic process, holding our hand. They have the best technology to identify any water leak, they will absolutely find it! Nick and Robert are fantastic too! Narinder was so kind and helpful.They’re a local company who truly care about people. Don’t waste your money elsewhere. Thank you so much xVerified reviewerJob location: WV1210 Locate and repair a hidden leak.
Posted 07 March
Really good service, the engineer explained everythign from start to finish and was careful not to damage the shower tray and other items he had to remove to locate the leak.Verified reviewerJob location: B1310 Leak in central heating pipework
Posted 06 March
The company were very professional and friendly to deal with. Debra who dealt with me on the phone was very understanding. The technician Nick arrived on time and within 48 hours of my initial contact and detected the leak very quickly whilst causing a minimum amount of disturbance to the flooring. He solved the problem and reinstated the floor extremely well. I would highly recommend Pinpoint.Verified reviewerJob location: DY7
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
3 years on Checkatrade
VAT Registered
Yes: 313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
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Member since 2022
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