Pinpoint Trace and Access Limited
Accepts Checkatrade Pay
Skills
- Water Leak Detection
- Water Supply Pipe Repairs
Customer Reviews
Write a review9.7 /10
Based on 59 reviews over the past 12 months
Quality of work
9.71
Reliability
9.76
Communication
9.63
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise the quick, professional, and knowledgeable service, highlighting the team's skill in effectively finding and repairing leaks. While a small number of reviews mention communication issues, the vast majority of customers describe the team as friendly, efficient, and tidy.
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Reviews (300)
10 Water Leak Detection
Posted 04 November
Excellent service
From our initial contact with Reception to leak detection and subsequent repair, our experience has been exemplary. Our smart meter had been registering a continuous low level flow. Debbie on Reception suggested an effective plan. Robert from the internal team was friendly and professional, explaining things well as he determined that the leak was in fact external. George from the external team was also friendly and professional as he carried out heroic digging to find and repair the issue successfully. Lisa on Reception was also very helpful in answering a query that we had. Very happy!Verified reviewerJob location: B2910 Water Leak Detection
Posted 20 October
Locate and fix hidden leak in central heating system.
Very knowledgeable Pin Point engineer arrived on time, located leak in no time and repaired with minimal damage. A little pricey but worth it if your claiming via home insurance.Job location: HR2RClive HResponse from Pinpoint Trace and Access Limited
Your review is very much appreciated Clive.
10 Water Supply Pipe Repairs
Posted 18 October
Kitche
Really quick at getting back to us,worked quick and mum said very professional and cleaned up and caused minimal damage and fixed our problem at a reasonable priceVerified reviewerJob location: WF1RShirley GResponse from Pinpoint Trace and Access Limited
Thank you so much Shirley for your valued review.
10 Water Leak Detection
Posted 06 October
Quick efficient service .
I am Very Impressed with your company, they arrived and found the leak we had no idea where it was .Debbie has been very helpful and was able to keep me informed of what was needed to be done . I have agreed that your company will do the repairs and now await the repair ,thank you once again for all your help I have no hesitation in recommending your company ,we had a serious water leak that was found quickly .Job location: WV1010 Water Leak Detection
Posted 23 September
Leak from toilet in en-suite
Excellent speedy response in detecting and fixing the leak. Comprehensive advice on the way forward. Very impressed.Verified reviewerJob location: DN11RTony SResponse from Pinpoint Trace and Access Limited
Thank you Tony for your review.
10 Water Leak Detection
Posted 21 September
Brilliant service - happy customer
My elderly mum was in a terrible fix with a water leak which we couldn’t find and I looked on check a trade, read some reviews, picked Pipeline and how lucky I did. They were great, Deborah on the phone, Steve and all the others who came out. They found the leak quickly, did a temporary repair to get her water back on and came back when they said they would to finish the job off. Their bill was reasonable. I really can’t thank them enough.Verified reviewerJob location: ST19Response from Pinpoint Trace and Access Limited
It was a pleasure to help Amber and her mum. Customer satisfaction is extremely important to the entire Pinpoint team, so we’re delighted to know we were able to help. Thank you so much for taking the time to leave us such a lovely review. It is very much appreciated.
Photos
Company Info
Owner
Mr Stephen Rushton
Ltd Company
4 years on Checkatrade
VAT Registered
Yes: GB313376911
Pinpoint are a reliable, friendly, family run business. Our established business has been providing a water leak detection service and project management service for over 20 years.
Our highly trained technicians along with our industry specialist equipment, can identify and locate the source of water leaks that plumbers are unable to find. Our technicians are experienced in locating hidden leak sources i.e. leaks in cavity walls, under concrete floors, below floorboards, on underground water supply pipes or other invisible/hard to reach locations. Our technicians are booked for one complete day for each leak investigation.
Our service is not for clients with a minor property leak, dripping taps, leaks under sinks or even visible leaks!
Our aim is to identify the source of the leak, quickly and efficiently, with minimum disruption to the occupier or limited access/invasive work.
We are specialists in the insurance term known as "Trace and Access". We use the latest water leak detection technology to quickly pinpoint the source of a water leak at your home or business. Trace and access is a lot more than just water leak detection. Our certified technicians will not only identify the leak but can also carry out repairs and offer possible solutions to property defects or re-routing options. Our business also works in association with the British damage management association (dealing with damage from water leaks, floor and fire). Our expertise will allow us to estimate and quantify not only the visible property damage, but also the underlining damage caused to both the building structure, and contents following an incident.
Our fast response service means we often attend within 48 hours of call out (subject to availability). Once a water leak has been identified the repair access is created.
Following completion of works, a photographic report evidencing the causation of an "escape of water" will be produced. This document will form the basis for any impending insurance claim.
Pinpoint can prepare all the necessary documentation required, by your insurance company. Pinpoint have been working with insurance companies Nationwide for more than 20 years, we understand the protocol insurance companies expect when making a claim. Our dedicated staff can assist in completing all the daunting paperwork required on a claim. Having the know-how and taking the time to assist policy holders can take away the stress and burden from the homeowner. Our company will liaise with the homeowner to action a plan and schedule of works to suit them in completing not only the damage that is evident to the naked eye, but all the works required to reinstate the property back to its original pre-loss condition.
This trade passed up to 12 Checkatrade vetting checks
Member since September 2022
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