Blog>Trade>Chat: A messaging tool built for trades
Last updated: 9 January 2025
Chat: A messaging tool built for trades
Chat aims to be the ultimate trade messenger, and it makes the back and forth with your customers easier than ever.
You can think of Chat as ‘WhatsApp for Trades’. Use Chat to message your potential customers directly through Checkatrade and you’ll be one step closer to securing the job.
You can exchange messages, photos, voice notes and calls with your customers but what’s great is, Chat also includes tools that are specifically designed to help trades progress potential work.
Why is Chat the right tool for the job?
Chat has been designed exclusively for trades, and it’s built with tools to make your conversations with potential customers smoother. These include:
Quick replies – deal with common questions in a flash.
Scheduling – share your availability for site visits and completing the job.
Quoting and Invoicing – build and send your invoices directly from Chat
Your customers love Chat!
We launched Chat back in June and your customers are loving it and want to use it more, rating it 4.5/5.
“It was a perfect way to communicate in real time with a tradesman without calling. Allows pictures to be attached too."
Checkatrade customer
Are you always asking the same questions over and over again? On the go with no time to respond? We’ve got you!
Reply to messages in just a few taps with quick replies.
To help you with the message overload, we’ve introduced quick replies – responses that help you move the conversation forward and get one step closer to sealing the deal.
Simply select your response, tweak the message as needed, and press send – job done. ✅
Book your site visit with ease by sharing your availability directly in Chat
Minimise the back and forth when arranging site visits and scheduling the job by sharing your availability with customers through Chat.
Time to send a Quote? Easy, create and send it directly through Chat
Our Quoting and Invoicing tool is integrated seamlessly into Chat so that you can send your quotes in a flash.
Zeena Patel
Hello! I’m Zeena 🙋♀️ - When I’m not spending time trying to get my own home improvements completed, I’m here at Checkatrade developing and building new products and improving what already exists to deliver the best experience possible for our customers.
