Guide to repairing a broken washing machine drum

Clean clothes and easy washing methods are modern luxuries we often take for granted. So, when you're stuck with a broken washing machine drum and no way to do your laundry, a quick fix is your first port of call. Keep reading for expert advice on getting your washing machine up and running again asap.

A broken washing machine drum is a major inconvenience, but fear not! Fixing it yourself with a little DIY spirit and some basic tools could save you precious time and money.

In this comprehensive guide, we're going to walk you through some of the common issues with washing machine drums and give you various step-by-step instructions for repairing them.

Not only that, but we'll cover situations where hiring a tradesperson is necessary and break down the costs involved.

So, without further ado, keep scrolling!

Common issues with a broken washing machine drum (and how to fix them)

1. The drum doesn't rotate

If your washing machine drum doesn't spin or stutters and splurts intermittently, check for one of these common issues.

Inspect the drive belt

1. Start by unplugging the machine and removing the back panel

2. Locate the drive belt, which connects the motor to the drum

3. Inspect the belt for signs of damage, such as cracks or excessive wear

4. If the belt is damaged or loose, you may need to replace it

5. Refer to your washing machine's manual or the manufacturer's website for specific instructions on how to change the belt

Check the motor

If the drive belt is in good condition, then you might have a faulty motor. In this instance, contact a professional tradesperson to diagnose the issue and replace the motor (if necessary).

Working with motors is complex and potentially dangerous, so it's best to leave this task to a qualified professional.

Examine the door switch

A faulty door switch often prevents the washing machine drum from spinning. This is because they're often on a timer to stop people from opening the door and flooding their house mid-cycle. So, to work out if this is the issue, follow these steps:

1. Open your washing machine door and check if it closes properly

2. If it doesn't open at all or close properly, you might need to adjust or replace the switch

3. Consult your washing machine's manual for guidance or seek assistance from a professional

2. The drum is noisy and/or bangs

If your washing machine drum is making loud noises or bangs while washing your clothes, follow these steps to check what's wrong.

Check for foreign objects

Sometimes, small items like coins or buttons get trapped in the drum, which makes a lot of noise when the machine is running.

To fix this issue, unplug your washing machine and carefully inspect the drum. Then, look for obstructions and remove any foreign objects you find.

Level the machine

An unevenly placed washing machine often causes vibrations and unwanted noise.

To check whether this is the issue, use a spirit level to ensure the machine is even both front-to-back and side-to-side.

If not, adjust the feet beneath the machine as necessary to achieve a level position.

NB: If the feet aren't adjustable, consider buying some stackable rubber feet or tabs to help create the required equilibrium.

Replace worn shock absorbers

If your machine has shock absorbers, worn-out ones can lead to excessive noise.

As a result, you'll need to consult your manufacturer's guide or contact a professional technician to replace them.

NB: This task often requires specialised tools and expertise.

On Checkatrade, you'll only find trades who meet our high standards and pass up to 12 checks.

3. The drum is leaking

If you notice water leaking from your washing machine drum, follow these steps.

Inspect the door seal/gasket

Your machine might leak if the door seal – aka door gasket – is damaged or worn out.

Consequently, you'll need to diagnose and fix it by following these steps:

1. Carefully examine the seal for cracks, tears, or accumulated debris

2. If required, replace the door seal using the instructions provided by your manufacturer

3. It's essential to use the correct replacement part for your specific washing machine model

Check the water inlet hose

1. Ensure the water inlet hose is securely connected to both the washing machine and the water supply

2. Tighten any loose connections, and if the hose is damaged, replace it with a new one

3. Use a wrench or pliers to tighten it properly (without over-tightening!)

Examine the detergent dispenser

If water is leaking from the detergent dispenser, it's probably blocked or damaged. Here's what to do:

1. Remove the detergent dispenser and clean it thoroughly, removing any clogs or residue

2. If the dispenser is damaged, replace it with a suitable replacement part

Related content: Washing machine leak: Find the cause, limit further damage, and get it fixed.

4. The washing machine drum paddle is broken

Over time, the drum paddle – aka the agitator or drum lifter – can break due to wear and tear.

So, if you suspect this is the issue in your case, follow these steps to fix it.

How to fix a broken drum in a washing machine

Identify the broken paddle

Inspect the drum's interior and locate the broken paddle. Next, note down the make and model of your washing machine for your upcoming internet search.

Order a replacement part

Contact the manufacturer or search online for the specific drum paddle compatible with your washing machine model and order the replacement part.

Remove the old paddle

1. After the new part arrives, open the washing machine door and look for screws or clips holding the paddle in place

2. Unscrew or unclip them and carefully remove the broken paddle from the drum

Install the new paddle

1. Take the new paddle and align it with the slots or holes in the drum

2. Secure it in place using the screws or clips provided

3. Ensure it fits tightly and securely

Test the machine

Close the washing machine door and run a test cycle to ensure the new drum paddle is functioning properly. If not, call a professional in for help.

5. The washer tub ring is broken

Also known as a tub seal or splash guard, the tub ring is the plastic ring found on the top of your washing machine tub.

Therefore, if it's broken or damaged, you'll need to replace it.

How to fix a broken washer tub ring

Order a replacement part

1. Identify the make and model of your washing machine and search for the specific tub ring replacement

2. Order the replacement part online or contact the manufacturer

Disconnect your power and water supply

Before you attempt any repairs, unplug your washing machine and turn off the water supply valves connected to it.

Remove the old tub ring

1. Open the washing machine lid and look for screws or fasteners securing the tub ring in place

2. Remove these screws and carefully lift off the broken tub ring

Install the new tub ring

1. Place the new tub ring in the correct position, aligning it with the top edge of the washing machine tub

2. Secure it in place using the screws or fasteners you removed earlier

Reconnect your power and water supply

Plug the washing machine back in and turn on the water supply valves.

Test the machine

Run a test cycle to ensure the new tub ring is installed correctly and there aren't any leaks.

On Checkatrade, you'll only find trades who meet our high standards and pass up to 12 checks.

When to hire a tradesperson

While DIY methods resolve many washing machine drum issues, there are times it's worth asking for professional help instead. For example:

• If you're unsure about the cause of the problem or lack the technical knowledge to fix it yourself

• When dealing with electrical components, motor replacements, or complex repairs

• If your machine is still under warranty (hiring an authorised technician ensures you don't void it!)

Costs to hire a tradesperson

The costs of hiring a tradesperson will vary depending on the specific issue and the service provider.

However, on average, expect to pay between £50 to £100 for a call-out fee, and expect to pay additional charges for parts and labour.

When hiring a tradesperson, it's crucial you choose a reputable and certified professional. Seek recommendations or use online directories to find qualified appliance repair technicians in your area.

Alternatively, just pop in your postcode below and we'll do the hard work for you!

Final thoughts

Repairing a broken washing machine drum is a rewarding DIY project that potentially saves you money and extends the life of your appliance.

By following the steps in this guide, you can address common issues and get your washing machine back in good working order.

However, if you're unsure or uncomfortable with any repairs, don't hesitate to seek the assistance of a professional tradesperson.

Happy repairing!

Read our guide: What is the average cost to repair a washing machine? for more comprehensive information.