Tom saves himself £3,000 – £4,000 by fixing his noisy boiler

Whenever Tom’s noisy boiler kicked in to heat his hot water, it was always followed by a high-pitched ‘whooshing’ sound.

“I watched the boiler and noticed it was whenever the burner light flashed. So I knew it was to do with heating the hot water tank, as my heating was off. But that’s as far as I could go with it. I couldn’t do any DIY hacks to try and repair it.

I researched online to see what the issue could be, but the list was longer than my arm.

I thought the worst and started looking into the price of a new boiler, just in case it was time to replace it. I landed on Checkatrade and thought I’d see which boiler companies were local to me to come round and take a look.“

“After the boiler woke me and my wife up multiple times in the night, the first thing I did in the morning was start the search for a local boiler engineer near me. 

I put in my postcode and started looking through the profiles of trades in my local area, paying close attention to how close they were to me and their average review score. 

After reading some of the reviews for a few trade profiles, there was one company that stood out most, that was OnTrack Heating in Bordon, Hampshire.”

Customer service

“I sent them a message on Checkatrade just before 8am Saturday morning. And by 8:48am, I was booked in for first thing Monday morning. It’s fair to say I was already impressed at how quick and easy it was to get booked in. This put me at ease, knowing I’d hired a company that clearly knew what they were doing.

Once all booked in, I got a confirmation email confirming the time with some more information on what to expect on Monday and the costs associated with a call out for boiler repairs. Again, great communication and transparency about their services and costs.”

Experience on the day of the appointment

“Monday morning came and OnTrack Heating messaged me to let me know that their engineers were on their way and would be with me in six minutes. 

Alistair and Grant arrived on time. They were both super friendly and got straight to work investigating the issue. They tried a few things and eventually found that the issue was my central heating pump wasn’t strong enough.

They explained the issue and gave me a couple of options. Once I said to repair rather than replace the boiler, they confirmed the cost to repair and if I wanted to go ahead.

Once agreed, they replaced the pump and the boiler was back to being silent!”

“Convenient and easy. I couldn’t fault the service from beginning to end: from looking for a quality boiler engineer right through to hiring OnTrack Heating and working with them. 

OnTrack Heating’s customer service was top-notch. Even better, they repaired my boiler, saving me between £3,000 – £4,000 to replace my gas boiler. I hugely appreciated their honesty and fast repair!

And finally, Checkatrade let me know that my job would be covered by the Checkatrade guarantee, which again, is great to know in case anything was to go wrong after the repair.”

Contact or pay a trade through Checkatrade and you’re covered by our 12-month guarantee of up to £1,000*

* Eligibility and T&Cs apply

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We’re so confident in the quality of the trades on Checkatrade that if you book through us, we guarantee their work up to £1,000. Guaranteed for 12 months – Eligibility and T&Cs apply.